Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernard Van Zyl

Warehouse & Logistics Manager
Ventersdorp

Summary

Dynamic General Manager with a proven track record at Topspeed Traders, excelling in operations management and team leadership. Enhanced company efficiency through innovative strategies and improved employee retention by fostering a positive work environment. Skilled in project management and customer relationship management, driving growth and satisfaction across all levels.

Overview

16
16
years of professional experience

Work History

General Manager

Topspeed Traders
Ventersdorp
03.2020 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

Warehouse and Logistics Manager

Topspeed Traders
01.2016 - 03.2020
  • Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
  • Maintained accurate inventory records using advanced tracking systems, minimizing discrepancies between physical stock counts and system data entries.
  • Supported business growth initiatives by scaling warehouse capacity as needed to accommodate increasing product volumes without compromising operational efficiency or safety standards.
  • Managed budget allocation for warehouse operations, ensuring cost targets were met while maintaining high levels of service quality and customer satisfaction.

Warehouse Manager

The Oil Centre
01.2012 - 01.2016
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

Assistant Manager

Barko Financial Services
09.2009 - 01.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Call Center Representative

MDB Incorperated
03.2009 - 09.2009
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Bachelor of Commerce - Banking

Unisa
Pretoria, South Africa
04.2001 -

Skills

Operations management

Customer relationship management

Team leadership

Project management

Timeline

General Manager

Topspeed Traders
03.2020 - Current

Warehouse and Logistics Manager

Topspeed Traders
01.2016 - 03.2020

Warehouse Manager

The Oil Centre
01.2012 - 01.2016

Assistant Manager

Barko Financial Services
09.2009 - 01.2011

Call Center Representative

MDB Incorperated
03.2009 - 09.2009

Bachelor of Commerce - Banking

Unisa
04.2001 -

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Bernard Van ZylWarehouse & Logistics Manager