BERNARD ABAH
Princeton,TX
Summary
Detail-oriented Data Entry Specialist with 2+ years of experience handling 10,000+ records per month with 99.9% accuracy. Proficient in Excel, Google Sheets, CRMs, and ERP platforms, and high-volume data environments. Proven ability to manage large volumes of information with a focus on precision, consistency and confidentiality. Known for meeting tight deadlines, problem-solving on the fly, and supporting smooth back-office operations.
Overview
9
9
years of professional experience
Work History
Technician
Field Nation
, United States
06.2024 - 08.2025
- Installed and configured IT equipment, including routers, switches, POS systems, and printers.
- Diagnosed technical issues and implemented effective solutions without delay.
- Performed troubleshooting and repairs according to manufacturer specifications.
- Utilized hand tools such as soldering irons and crimpers for equipment maintenance.
- Assisted in developing disaster recovery plans for critical IT infrastructure.
- Reinstalled or configured software as necessary to ensure functionality.
- Set up wireless access points and security devices to enhance network performance.
- Completed on-site reports and gathered necessary approvals from clients.
Administrative Support - Remote
Pyramid Consulting
Dallas, TX
01.2023 - 06.2024
- Input large volume of client records into firm database efficiently.
- Coordinated scheduling and logistics for team meetings and events.
- Managed interdepartmental correspondence to ensure effective communication.
- Collaborated with team members to optimize workflow efficiency and productivity.
- Proofread and formatted documents for clarity and professionalism.
- Compiled data from various sources to create comprehensive reports or presentations.
- Facilitated the accurate entry of numerous client records into the firm database, supporting data integrity.
Customer Service Associate
Health First Services
Dallas, TX
06.2022 - 12.2022
- Achieved 98% first-call resolution rate to improve customer satisfaction.
- Trained five new hires on CRM protocols, resulting in 93% satisfaction in initial evaluations.
- Resolved customer inquiries swiftly, providing knowledgeable and efficient service.
- Performed accurate data entry and updates using CRM software for dependable record-keeping.
- Educated clients on health services with clarity, ensuring comprehensive understanding.
- Maintained confidentiality while managing sensitive client information rigorously.
- Monitored health programs and services to offer precise guidance to clients.
- Followed up with customers post-purchase to confirm satisfaction levels.
Data Entry Specialist
Copart.
Fort Worth, TX
06.2021 - 04.2022
- Ensured data integrity through meticulous record-keeping and rigorous review processes across multiple platforms.
- Communicated effectively with departments to resolve data discrepancies.
- Identified workflow inefficiencies, implementing enhancements that reduced processing time by 20%.
- Detected and corrected patterns and inconsistencies in data, enhancing reporting accuracy.
- Collaborated with team members to facilitate seamless data communication and management.
- Utilized Microsoft Excel and custom CRM systems to manage over 2,000 records weekly.
Customer Service Advisor Platinum Desk
Tech-Mahindra Nigeria Limited
Abeokuta, Nigeria
10.2016 - 05.2017
- Resolved inquiries and complaints for postpaid Platinum-tier customers with personalized attention.
- Managed customer feedback to identify service improvement opportunities.
- Handled complex customer accounts requiring special attention or escalation.
- Escalated intricate cases to backend teams for prompt resolution.
- Conducted follow-up calls to verify customer satisfaction post-resolution.
- Provided real-time updates on ticket progress to ensure communication transparency.
- Assisted with billing issues, plan upgrades, add-ons, and renewals for customer convenience.
- Recommended tailored products based on customer usage to enhance overall experience.
Education
High School Diploma -
West African School Leaving Certificate
Associate of Applied Science - Cybersecurity
Collin College
Skills
- Microsoft Excel and Word
- Outlook and data entry
- Salesforce, Zoho, and HubSpot
- Attention to detail
- Data integrity
- Communication skills
- Multitasking abilities
- Typing speed: 75 WPM with 98% accuracy
- Technical support and troubleshooting
- Installation and repair services
- OSHA compliance standards
- System testing and preventive maintenance
Timeline
Technician
Field Nation
06.2024 - 08.2025
Administrative Support - Remote
Pyramid Consulting
01.2023 - 06.2024
Customer Service Associate
Health First Services
06.2022 - 12.2022
Data Entry Specialist
Copart.
06.2021 - 04.2022
Customer Service Advisor Platinum Desk
Tech-Mahindra Nigeria Limited
10.2016 - 05.2017
High School Diploma -
West African School Leaving Certificate
Associate of Applied Science - Cybersecurity
Collin College
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