Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
Generic
Bernadine Natalie Louis

Bernadine Natalie Louis

Cape Town

Summary

Chief Officer with several years of company oversight. Committed to cost-effective resource management and performance quality to achieve successful outcomes. Promotes accountability and sets measurable goals to maximize staff productivity.

Overview

29
29
years of professional experience

Work History

Chief Operations Officer – South Africa

Blockchain Company Ltd
Cape Town
01.2018 - Current
  • Working toward building and establishing a start-up
  • Overseeing daily operations, ensuring the smooth running of all operations and making changes to execution where necessary
  • Work force management and strategy implementation
  • Overseeing interviews to find the best candidates to suit not only the position, but the culture as well
  • Ensuring our teams have a clear understanding of the company's vision and the roles they play in building toward it
  • Financial oversight and reports and submissions to our accountant
  • Engaging with external institutions to expand our business or complement existing strategies.

Receptionist/Switchboard

Renew IT Group
Durban
01.2017 - 10.2017
  • Answering switchboard and directing calls, loading photos of damaged vehicles onto company’s systems, ensuring that photos are taken correctly by the various staff, loading photos of repaired vehicles onto the systems before vehicles are released.
  • Ordering of stationery and uniform accessories, i.e., badges, etc.

Administrator

MTN SA
Durban
11.2015 - 02.2016
  • Follow up and escalate value added services for customers, follow up customer queries that were logged and escalate till resolved, reviewing systems reports to check that queries have been resolved and ensuring that stock is allocated.
  • Liaising with clients and assisting customer services wherever possible, stock take, receiving and despatching, banking paperwork, final check of contract paperwork in preparation for auditing, ensuring registers for float, tills and visitors are adhered to, daily filing of documents, managing repair despatch and returns, monthly archive, assisting store supervisor wherever possible, ensuring her requests for the store were carried out.

Data Capturer/Quality Controller

Tidy Files SA (Pty) LTD
Durban
07.2015 - 10.2015
  • Doing quality checks on captured filing

Administrative Assistant

Dees Ceilings & Partitions
Durban
01.2012 - 11.2013
  • General office duties, filing taking calls, liaising with clients, drawing up contracts, creating spreadsheets for our account and invoicing purposes, ordering stock for the jobs, debit collecting, banking.

PA/Receptionist/Events

Idwala Project
Durban
08.2010 - 12.2011
  • Manning switch board, filing, receiving clients, managing diary of managing member, creating of spreadsheets to ensure the smooth running of stock control for events, ensuring stock and stationery for the office is ordered and replenished, making travel arrangement and accommodation reservations, booking of venues, booking of required equipment for events, attending tender briefings, attending events to oversee smooth running from time to time, meeting with potential clients from time to time for marketing purposes, maintaining databases for clients, liaising with service providers, coming up with creative ideas on how to keep our services at events running smooth.

Au Pair

Mr & Mrs Gill
Manchester
10.2009 - 03.2010
  • Child minding: taking care of a little girl during the day while her parents were at work. Bathing, changing, feeding and entertaining her. Making sure she had a schedule for her sleeping times and assisting the parents where needed, as well as occasionally taking care of her if the parents were to go out for evening events.

Personal Assistant (temp)

Causeway Design
Belfast
06.2008 - 08.2008
  • General office duties, typing, filing, screening of all incoming calls, creating and maintaining spreadsheets and typing confidential documents. Receiving clients and liaising with clients regarding payments. Assisting with a few IT responsibilities, launching and neatening web domains. Doing client research regarding the use of new sites. Diary management and Dictaphone typing.

Receptionist (temp)

TFMC
Durban
06.2007 - 04.2008
  • Handling of large Switchboard (Siemens). Receiving clients on arrival. Filing. Assist with the preparation of meetings and conferences. Attended HIV/AIDS seminar.

Operations Administrator

Telepassport
Durban
01.2007 - 04.2007
  • Handling of incoming stock and issuing stock for installation at LCR client sites. Ensuring that the stock room is kept in good condition. Doing monthly stock checks, as well as ensuring all technicians have all their stock in good condition. Liaising with Network Service Providers for activation, suspension or disconnections of SIM for LCR purposes. Activation of new contracts and handing over to co-ordinators. Checking renewals and doing SIM tariff migrations as well as tariff changes for Mobile Number Portability. Ensuring that client accounts status’ are kept up to date. Checking with networks with regard to the available minutes on relevant SIMs, ensuring that the SIMs are active. Making sure that all sites are running & billing well so the company receives optimal turn-over.

Inbound Sales Support Consultant

Thompsons Africa
Durban
09.2006 - 01.2007
  • Arranging all travel arrangements for inbound international travel agents and tour operators when they come to South Africa for Familiarization or Educational purposes. Liaising with hotels, lodges, car rental and airline agents to negotiate the best rate for the clients, ensuring that they experience the best South Africa has to offer, from tours to safaris, boat cruises to spa retreats. Also arranging staff educational, to experience the product that the company offers, arranging the best rates for the staff as well, so that they have the best experience of the product that the supplier has to offer, so to better sell the product to prospective clients.

Personal Assistant

Global Realty Elite
Durban
08.2005 - 01.2006
  • Making up spreadsheet, typing of letters, controlling diary of department head, researching information, attending meetings, liaising with other personnel, keeping track of development within department, general PA duties. Finding leads for potential property sales.

Facilities Coordinator

Creland Properties(Henderson Group)
Belfast
04.2003 - 11.2004
  • Company Overview: Creland Properties is the property division of Spar in Northern Ireland.
  • Responsibilities included monitoring of the helpdesk for the facilities department, logging the calls, and contacting contractors to outsource the works or assign the jobs to company engineers. Liaising with contractors and agreeing contracts, meeting with management on overview for department. Preparing yearly budgets for board approval. Liaising with local governing councils to ensure that all the sites met with the local standards for health and safety and petroleum licence requirements. Making sure that all site information was at hand and easily accessible, and to facilitate, preparing spreadsheets which needed to be updated daily. Handling all correspondence between department, outside contractors, councils and the rest of the property division. Batching of invoices so as to make it easier for the accounts department to make payments. Accruals to check department quarterly spend. Generally ensuring the smooth running of 53 store and the department.
  • Creland Properties is the property division of Spar in Northern Ireland.

VP Business Development/Travel Consultant

GoCape.com/Londonersweb.com
Cape Town
02.2002 - 11.2002
  • Company Overview: These are 2 IT companies owned by the same person.
  • I was in charge of their travel sections, and also did their research and development. My duties included making travel arrangements for the clients who contacted us via the internet, and researching information for the company, searching for relevant information and entering it into a database, also assisting in web content development. Coming up with ideas on how to increase business sales and bring in more clientele. Meeting with potential clients and present them with relevant information on our company and how the company could help them.
  • These are 2 IT companies owned by the same person.

Travel Consultant

Cardboard Box Travel Shop
Windhoek
01.2001 - 12.2001
  • Assisting clients with travel and accommodation bookings. Making customised tours, including transport, drivers, accommodation and meals. Duties included socialising with clients, attending travel and tourism shows, and making sure that clients were satisfied with the services that they received.

Receptionist/Switchboard Operator

Midgard Guest Farm
Windhoek
01.1999 - 12.1999
  • Basic receptionist duties, as well as handling FOREX, making accommodation and function bookings. Assisting in supervision of functions.

Receptionist/Switchboard Operator

Windhoek Country Club & Resort
Windhoek
01.1997 - 12.1999
  • For the first 6 months, I worked at the switchboard, which has 300 lines. Thereafter, working in the front office, checking in and out of guests, (including large groups), doing reservations, handling large amounts of cash, as well as FOREX and assisting in the supervision of large banqueting functions.

Education

Matriculation Certificate - Grade 8 - 12

Centaurus High School
Windhoek, Namibia
01.1994

Skills

  • Operations management
  • Financial oversight
  • Workforce strategy
  • Performance metrics
  • Business development
  • Process optimization
  • Compliance management
  • Team leadership
  • Contract negotiation
  • Strategic planning
  • Effective communication
  • Decision making
  • Customer relationship management
  • Project management
  • Conflict resolution

References

  • Fariyaal Rahman, MTN Musgrave, 083 212 0502
  • Cara-Lee George, Tidy Files, 074 148 6655
  • Dion Lottering, Dees Ceiling & Partitioning, 074 505 4020
  • Hloni Dube, Idwala Project, 031 205 5910/082 433 2616

Languages

  • English, Excellent
  • Afrikaans, Excellent

Personal Information

  • ID Number: 760402 0134 088
  • Age: 49
  • Number of Children: 1
  • Criminal Offences: None
  • Nationality: South African
  • Marital Status: Single
  • Place of Birth: KZN

Timeline

Chief Operations Officer – South Africa

Blockchain Company Ltd
01.2018 - Current

Receptionist/Switchboard

Renew IT Group
01.2017 - 10.2017

Administrator

MTN SA
11.2015 - 02.2016

Data Capturer/Quality Controller

Tidy Files SA (Pty) LTD
07.2015 - 10.2015

Administrative Assistant

Dees Ceilings & Partitions
01.2012 - 11.2013

PA/Receptionist/Events

Idwala Project
08.2010 - 12.2011

Au Pair

Mr & Mrs Gill
10.2009 - 03.2010

Personal Assistant (temp)

Causeway Design
06.2008 - 08.2008

Receptionist (temp)

TFMC
06.2007 - 04.2008

Operations Administrator

Telepassport
01.2007 - 04.2007

Inbound Sales Support Consultant

Thompsons Africa
09.2006 - 01.2007

Personal Assistant

Global Realty Elite
08.2005 - 01.2006

Facilities Coordinator

Creland Properties(Henderson Group)
04.2003 - 11.2004

VP Business Development/Travel Consultant

GoCape.com/Londonersweb.com
02.2002 - 11.2002

Travel Consultant

Cardboard Box Travel Shop
01.2001 - 12.2001

Receptionist/Switchboard Operator

Midgard Guest Farm
01.1999 - 12.1999

Receptionist/Switchboard Operator

Windhoek Country Club & Resort
01.1997 - 12.1999

Matriculation Certificate - Grade 8 - 12

Centaurus High School

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Bernadine Natalie Louis