Bernadine Cupido
Johannesburg,Gauteng
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 16 years of experience managing fast-paced front desk operations. Strong planning, problem solving and communication skills.
Overview
20
20
years of professional experience
2013
2013
years of post-secondary education
Work history
Switchboard Receptionist
ExecuJet Luxaviation
Johannesburg, Gauteng
10.2023 - Current
- Answered calls within required timeframe to meet established quality standards.
- Provided outstanding customer experiences, utilizing tactful and diplomatic telephone etiquette.
- Maintained up-to-date switchboard directory to facilitate smooth operations.
- Built and maintained customer rapport, providing prompt and accurate service.
- Received telephone inquiries, answering questions with up-to-date information.
Customer Service Agent
FlySafair
Bonero Park, South Africa
12.2016 - 10.2023
- Ticketing and flight reservations, flight check-in and departure supervision, delay management
- Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently
- Cash reconciliation.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Flight Movement communication
Switchboard Receptionist
ExecuJet Aviaton Group
Lanseria, South Africa
09.2014 - 11.2016
- Triaged calls to avoid service delays
- Boardroom bookings and meeting arrangements
- Mail sorting
- Liaised with difficult callers in a professional manner to ensure positive outcomes
- Utilized abilities in problem solving to effectively handle executive clients.
Client Services Clerk/Receptionist
Webber Wentzel Attomeys
Sandton
02.2012 - 08.2014
- Neatly coordinated and set up meeting rooms
- Scanned, photocopied and filled documentation
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Made travel arrangements for management and executive staff
- Scheduled office meetings and client appointments for teams solicitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
Cabin Crew Member
1Time Airlines
Isando, Gauteng
08.2010 - 04.2012
- Served food and beverages to passengers, consistently complying with airline health and safety standards
- Ensured onboard safety of passengers inflight.
Cabin Supervisor
Comair Ltd
Bonaero Park
11.2005 - 04.2010
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met
- Answered passengers' questions and provided solutions to issues when they arose during flights
- Served beverages and food items and answered questions about such offerings to passengers during flights
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
Education
Certificate of Higher Education - Assessor
ATG
Certificate of Higher Education - Facilitator (Train The Trainer) course
Cranfield
Certificate of Higher Education - Aircraft Type Rating
Cranfield Aviation Academy
Certificate of Higher Education - Cabin Crew License
QAS Aviation Academy
Certificate of Higher Education - Fares and Ticketing
Central Johannesburg College
Skills
- Microsoft Office
- Administrative support
- Salesforce crew document administration
- Good communication and coordination skills
- Answering screening of calls and taking messages
- Arranging couriers and sorting of mail
- Experienced in boardroom bookings, meeting arrangements, and boardroom catering setups
- Flight reservations and ticketing, flight check-in and departure supervision
- Cash Recons
- Great problem solving and client interaction
- Self-motivated and good leadership qualities
- I work well independently and as part of a team
Custom
- Lawrence Msibi FBO Manager Luxaviation ExecuJet 011 516-2300/ 066 481 7587
- Rianto Myburgh, Duty Officer, FlySafair, 011 928-5653/0763925128
- Sentebale Makara, Senior Associate - Dispute Resolution, Webber Wentzel, 011 530-5000/
- 083 295 4425
- Lizelle Gouws, Cabin Crew Manager, Comair Ltd, 011 921-0111
Timeline
Switchboard Receptionist
ExecuJet Luxaviation
10.2023 - Current
Customer Service Agent
FlySafair
12.2016 - 10.2023
Switchboard Receptionist
ExecuJet Aviaton Group
09.2014 - 11.2016
Client Services Clerk/Receptionist
Webber Wentzel Attomeys
02.2012 - 08.2014
Cabin Crew Member
1Time Airlines
08.2010 - 04.2012
Cabin Supervisor
Comair Ltd
11.2005 - 04.2010
Certificate of Higher Education - Facilitator (Train The Trainer) course
Cranfield
Certificate of Higher Education - Aircraft Type Rating
Cranfield Aviation Academy
Certificate of Higher Education - Cabin Crew License
QAS Aviation Academy
Certificate of Higher Education - Fares and Ticketing
Central Johannesburg College
Certificate of Higher Education - Assessor
ATG
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