Bernadette Cooney
Krugersdorp
Summary
Professional Secretary with over fourteen years of experience managing daily administrative support tasks and operations in medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
22
22
years of professional experience
Work History
Personal Assistant/Practice Secretary
Dr Karen Gunther and Associates Inc
08.2010 - Current
- Data capturing
- Record management
- Diary management
- Transcription of medical reports
- Drafting correspondence
- Running errands/ personal shopping
- Authorisations for haematology treatment
- Collaborated with physicians, nurses, and other care team members to ensure quality patient care
- Developed and maintained positive relationships with pharmaceutical companies and patients
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Used discretion when handling confidential information.
- Provided emotional support and companionship to clients.
- Coordinated appointments with medical professionals.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Filing Clerk/Administration Assistant
West Rand Oncology Centre
11.2009 - 07.2010
- Filing
- Archiving documentation
- Authorisations for treatment procedures
- Welcomed and provided assistance to visitors in a friendly and courteous manner
- Demonstrated strong interpersonal skills by building relationships with customers and providing excellent customer service.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Retrieved file information and made copies for authorized users.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Monitored and updated filing systems to meet organization standards.
- Created and printed labels for well-organized filing.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Maintained physical and computer-based filing systems.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Added and updated records with current materials.
- Operated office equipment to scan and copy documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
- Identified and resolved filing discrepancies.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Compiled, sorted and filed high volume of documents.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
Loan Advisor/Personal Assistant
Independent Loan Brokers
04.2004 - 10.2009
- Debtor's control
- Training of new employees
- Electronic transfer of salaries
- Electronic transfer of loan funds
- Processing short term loans
- Handled confidential information with discretion and care
- Well-versed in problem solving, decision-making and conflict resolution
- Negotiated favorable terms for both new loans and refinancing options to better serve clients'' needs and improve overall profitability.
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Achieved successful loan closures by diligently managing client relationships throughout the entire application process.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assessed loan portfolios for compliance with underwriting policies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Education
N6 - Management Assistant
Carletonville Techical College
Carletonville, South Africa12-2001
High School Diploma -
High School Carletonville
Carletonville12-1999
Skills
- Fluent in English and Afrikaans
- Meticulous attention to detail
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Detail-oriented mindset
- Filing and data archiving
- Administrative support
- Microsoft office proficiency
- Strong problem solver
Timeline
Personal Assistant/Practice Secretary
Dr Karen Gunther and Associates Inc
08.2010 - Current
Filing Clerk/Administration Assistant
West Rand Oncology Centre
11.2009 - 07.2010
Loan Advisor/Personal Assistant
Independent Loan Brokers
04.2004 - 10.2009
N6 - Management Assistant
Carletonville Techical College
High School Diploma -
High School Carletonville