Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Bernadet Ann Bruce

Sandton,Johannesburg

Summary

Dynamic Commercial Assistant with a proven track record in project management, data management, and client relations. Skilled in coordinating customer projects and maintaining commercial documents. Collaborative team player with strong administrative abilities and a proactive approach to supporting account managers and ensuring client satisfaction.

Overview

4
4
years of professional experience

Work History

Commercial Assistant

dsm-firmenich
Midrand
03.2022 - Current
  • Coordinated and managed customer projects, ensuring adherence to established rules and guidelines. Utilized project management tools to enter project details and follow up on progress.
  • Collaborated with cross-functional teams to coordinate activities related to customer projects, including sampling for clients and consumer tests, to ensure seamless execution.
  • Created and maintained documentation for new product introductions and discontinuations, keeping stakeholders informed and up-to-date on product lifecycle changes.
  • Managed all commercial data, including MDM requests, CMIRs, pricing information, and product portfolios, to support decision-making and business operations.
  • Prepared and organized client meetings and submissions, facilitating effective communication and collaboration between clients and internal teams.
  • Addressed day-to-day client requests promptly and professionally, ensuring high levels of client satisfaction and retention.
  • Collaborated with Customer Care teams to address client concerns and ensure their needs were met in a timely and satisfactory manner.
  • Filed and maintained all commercial documents, including contracts and agreements, to ensure compliance and organizational efficiency.
  • Performed various general administrative tasks to support the smooth functioning of the department and overall business operations.
  • Provided analysis and reports as delegated, supporting decision-making processes and business strategies.
  • Assisted account managers with demand planning, budgeting, and LE activities, as required.
  • Managed account managers' calendars, trips, and expenses, optimizing scheduling and travel arrangements for efficient operations.
  • Acted as the superuser for systems and tools, providing regional or local expertise on functionalities, usage, and working processes. Organized training sessions for end-users on new tools or major changes and provided daily support as needed.
  • Liaised with the tool global owner to address any issues, communication gaps, training needs, or opportunities for improvement.

Personal Assistant

ODBB Attorneys
Boksburg
09.2020 - 10.2021
  • Answered incoming calls and emails from clients, attorneys, court personnel and other parties involved in litigation cases.
  • Prepared case files for hearings by organizing exhibits and evidence to be presented in court.
  • Maintained an organized system of physical and electronic filing systems for client records.
  • Coordinated travel arrangements for attorneys attending depositions or trials.
  • Scheduled meetings between attorneys and clients or witnesses related to pending cases.
  • Monitored dockets for upcoming hearings, deadlines or other important dates related to each case.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Processed and distributed invoices to bill clients.
  • Acted as liaison between clients, vendors and attorneys.

Education

Certificate - Economic & Business Management

University of South Africa
Pretoria, South Africa
12-2021

Bachelor of Science - Accounting

University of South Africa
Pretoria,South Africa

Skills

  • Tech-Savvy
  • Time management skills
  • Account Management
  • Sales Support
  • Key Account Management
  • Business Administration
  • Data Analysis
  • Customer Service
  • Data Entry
  • Strategic Planning

Languages

Afrikaans
First Language
English
Proficient (C2)
C2

Affiliations

  • Studying BSC Accounting part time

References

References available upon request.

Timeline

Commercial Assistant

dsm-firmenich
03.2022 - Current

Personal Assistant

ODBB Attorneys
09.2020 - 10.2021

Certificate - Economic & Business Management

University of South Africa

Bachelor of Science - Accounting

University of South Africa

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Bernadet Ann Bruce