Berna Conradie
Medical Receptionist
Pretoria,GP
Summary
Dynamic Medical Receptionist with proven expertise at Dr HW Kluge, excelling in front desk operations and patient relations. Enhanced patient satisfaction through effective communication and workflow optimization. Skilled in medical office administration and known for reliability, fostering trust and loyalty among patients while ensuring seamless care transitions.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Medical Receptionist
Dr HW Kluge
01.2025 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed multi-line phone system and pleasantly greeted patients.
Hospital Admissions Coordinator & Theatre Booking
Cure Day Erasmuskloof
10.2020 - 12.2024
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
- Boosted overall efficiency by training new Admissions Coordinators on hospital policies, procedures, and best practices.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- January 2023 - December 2024 Cure Day Hospital Theatre Booking Administration
- Allocating theatre time slots for surgeries
- Liaising between surgeons, anesthetists and theatre nursing staff to confirm lists
- Organizing loan equipment or surgeon-specific materials
Medical Receptionist
Dr A Viljoen
10.2000 - 09.2020
- Helped patients complete necessary medical forms and documentation.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Improved office organization by maintaining accurate patient records and filing systems.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Administrative Financial Assistant
Copy Master
07.1998 - 09.2000
- Processing invoices, capture data onto systems, handling credit or debit accounts, payroll and bank reconciliations
- Administrative support - handling office correspondence
Education
High School Diploma -
Hoërskool Frikkie Meyer
Thabazimbi 01.1992 - 12.1997
Skills
Front desk operations
Paperwork coordination
Patient relations
Mail management
Pre-hospital care
Reliability
Problem-solving abilities
Effective communication
Medical office administration
Telephone etiquette
Patient registration
Workflow optimization
Timeline
Medical Receptionist
Dr HW Kluge
01.2025 - Current
Hospital Admissions Coordinator & Theatre Booking
Cure Day Erasmuskloof
10.2020 - 12.2024
Medical Receptionist
Dr A Viljoen
10.2000 - 09.2020
Administrative Financial Assistant
Copy Master
07.1998 - 09.2000
High School Diploma -
Hoërskool Frikkie Meyer
01.1992 - 12.1997