BERLINDA MALTEZ
Business Analyst
Germiston
Summary
Adept at driving operational excellence and enhancing stakeholder relations, my tenure at Silica showcased a robust proficiency in Agile development practices and effective cross-functional collaboration. Leveraging skills in gap analysis and strategic solutions development, I significantly improved project outcomes and efficiency, underscoring my commitment to quality and meticulous attention to detail.
Overview
28
28
years of professional experience
Work History
Senior Business Analyst
Investec
01.2022 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created data models to support decision-making processes.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Implemented business intelligence solutions to increase operational efficiency.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
Business Analysis
Silica
07.2012 - 12.2021
- Elicited requirements and business needs and translated into functional specifications using business analysis tools and methodologies.
- Enhanced overall business analysis by streamlining data collection methods and implementing advanced analytics tools.
- Improved solution implementation by conducting thorough business analysis and identifying client requirements.
- Fostered a culture of continuous improvement within the team, encouraging innovation and the adoption of best practices in business analysis.
- Improved overall project efficiency by identifying and implementing process improvements in the business analysis phase.
- Delivered advice and policy guidance relating to provisional project management and business analysis.
- Maintained detailed records of all completed services to facilitate accurate billing and provide valuable data for business analysis purposes.
- Mentored junior team members in both technical skills and business analysis techniques for continued professional growth.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
- Improved financial performance indicators by conducting comprehensive business analysis and recommending operational improvements.
- Served as a subject matter expert in business analysis methodologies, providing guidance to junior team members as needed.
- Contributed to business analysis efforts by compiling accurate reports from maintained records when requested by management.
- Performed business analysis and provided guidance on best practices and various approaches.
- Implemented competitive analysis to identify gaps in the market and uncover new business opportunities.
- Drove business growth by identifying new market opportunities through comprehensive industry analysis.
- Identified key market trends through thorough analysis of large datasets, informing business strategy decisions.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Assisted in data analysis for informed business decisionmaking.
Operations Manager
Silica
06.2007 - 06.2012
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Operations Manager
ABSA Investment Management Services
01.1997 - 05.2007
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
Education
National Certificate Business Analysis - National Certificate in Business Analysis
Mictseta
Johannesburg, South Africa 04.2001 -
Diploma in Business Analysis - Business Analysis
Faculty Training Institute
Johannesburg 04.2001 -
Wealth Management NQF Level 4 - Wealth Management NQF Level 4
Inseta
Johanesburg 04.2001 -
CIS Administration Skills Programme - Collective Investment Scheme's Administration
Investment Wise
Johannesburg 04.2001 -
Collective Investment Schemes Skills Programme - Collective Investment Schemes
Investment Wise
Johannesburg 04.2001 -
Financial Markets Skills Programme - Financial Markets
Investment Wise
Johannesburg 04.2001 -
Principles And Procedures of Collective Investment - Collective Investments
Boston School of Finance
Johannesburg 04.2001 -
Association of Unit Trusts 3 - Unit Trust Industry
Damlin
Johannesburg 04.2001 -
High School Diploma -
Jeppe High School For Girls
Johannesburg 04.2001 -
Skills
Agile Development Practices
Requirements gathering
Business process mapping
User acceptance testing
Efficiency Enhancement
Operations analysis
Process development
Gap Analysis Expertise
Cross-Functional Collaboration
Problem-Solving Skills
Risk assessment
Quality assurance
Proactive Strategic Analysis
Client relationship management
Verbal and written communication
Timeline
Senior Business Analyst
Investec
01.2022 - Current
Business Analysis
Silica
07.2012 - 12.2021
Operations Manager
Silica
06.2007 - 06.2012
National Certificate Business Analysis - National Certificate in Business Analysis
Mictseta
04.2001 -
Diploma in Business Analysis - Business Analysis
Faculty Training Institute
04.2001 -
Wealth Management NQF Level 4 - Wealth Management NQF Level 4
Inseta
04.2001 -
CIS Administration Skills Programme - Collective Investment Scheme's Administration
Investment Wise
04.2001 -
Collective Investment Schemes Skills Programme - Collective Investment Schemes
Investment Wise
04.2001 -
Financial Markets Skills Programme - Financial Markets
Investment Wise
04.2001 -
Principles And Procedures of Collective Investment - Collective Investments
Boston School of Finance
04.2001 -
Association of Unit Trusts 3 - Unit Trust Industry
Damlin
04.2001 -
High School Diploma -
Jeppe High School For Girls
04.2001 -
Operations Manager
ABSA Investment Management Services
01.1997 - 05.2007