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Berindene De Bruyn
Debtors Clerk
Heidelberg
Work Preference
Summary
Dynamic professional with a proven track record at Emis Sales, excelling in technical support and customer service, such as running a technical team in the security business. Skilled in negotiation and problem-solving, I consistently achieved high success rates in debt collection and enhanced customer satisfaction through effective communication. Adept at managing multiple projects, I deliver timely, accurate quotes, invoices and credit notes that drive sales revenue.
Overview
2
years of professional experience
2
Languages
5
years of post-secondary education
Work History
Emis Sales T/a Emis Security
Technical Assistant
2025 - Current (1 education.year_Label)
Job overview
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Served as point-person for support requests with clients and vendors.
- Managed technicians to get to scheduled clients and supported throughout.
Emis Sales T/a Emis Security
Debt Collector
06.2024 - Current
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Emis Sales T/a Emis Security
Quote Coordinator
06.2024 - Current
Job overview
- Managed multiple high-priority projects simultaneously while maintaining strict deadlines for quote delivery.
- Contributed to increased sales revenue by providing prompt, accurate quotes that met or exceeded client expectations.
- Developed strong relationships with vendors to negotiate competitive pricing, resulting in cost savings for clients.
- Enhanced customer satisfaction by ensuring timely and accurate quotes for products and services.
- Maintained organized records of all quotes, enabling quick retrieval and updates as needed.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
Education
Hoer Volkskool HeidelbergHeidelberg, South Africa
High School Diploma
01.2019 - 12.2023
University Overview
Skills
Call center experience
Software
Microsoft Word
Microsoft Excell
Microsoft Powerpoint
Sage Pastel Partner
Quote
The way to get started is to quit talking and begin doing.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Debt Collector
Emis Sales T/a Emis Security
06.2024 - Current
Quote Coordinator
Emis Sales T/a Emis Security
06.2024 - Current
Hoer Volkskool Heidelberg
High School Diploma
01.2019 - 12.2023
Technical Assistant
Emis Sales T/a Emis Security
2025 - Current (1 education.year_Label)