Berhane Wells

• Provide 1st line Level Analysis, Development, Reporting, System and Application Administration, Support, Training/Mentoring and documentation Services, 24/7 Standby Cycled per scheduled period
• Understanding architecture of the hardware and operating system of the platform Manage the security model through SAS Management Console Advanced problem solving and troubleshooting Change Management process (Present change at CAB meetings with test results, rollback plans and implementation)
• Ensured optimal server uptime, monitoring system health and performing routine maintenance.
• Configured and tested Windows Server operating systems with roles features.
• Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
• Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
• Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
• Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
• Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
• Attended meetings to deliver status reports to key stakeholders.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Mentored employees and offered constructive feedback for performance improvement.
• Detailed upcoming software upgrades and system sprints to team members.
• Designed custom monitoring tools tailored to specific application requirements that enhanced overall system health visibility.
• Increased network stability by proactively analyzing performance metrics and addressing potential bottlenecks before they impacted users'' experience.
• Diagnosed and resolved hardware and software issues.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Analyzed network traffic and performance metrics to optimize system performance.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

- Manage the security model through SAS Management Console

- Advanced problem solving and troubleshooting

- Change Management process (Present change at CAB meetings with test results, rollback plans and implementation)

- Office Analytics/Visual Analytics Administration. Lazr Server

o MTN Group SA (SAS Administrator)

· Provide Application User Support (SAS Viya and 9.4)

· provide analysis, development, reporting on Linux Servers (Redhat Enterprise V8), AIX Servers and Windows Servers

· Promote SAS Metadata and jobs between the environments

· Includes monitoring, access management, job performances, resource usage, capacity planning, and providing health reporting

· Troubleshooting data issues and liaising with relevant data sources (Data teams, SQL dbas and Big Data) for data validation and reprocessing on SAS ETL processes.

· Month End run data delivery and reporting (Viya SAS Batch ETL)

· Hand-on experience SAS base, SAS Connect, Auto Exec, SAS metadata, SAS Object Spawner, SAS Management Console, SAS Enterprise Guide, SAS Studio, SAS Data Integration Studio etc.

· Networking concepts and troubleshooting connectivity

· Good understanding of IT administrative responsibilities

· Vericent Project Management Services

o FNB (First Rand Group) iDnA - (SAS Administrator Technical Specialist)

• · Provide Application User Support (SAS Viya and 9.4)
• · provide analysis, development, reporting on Linux server (Redhat Enterprise V8)
• · Promote SAS Metadata and jobs between the environments
• · Hand-on experience SAS base, SAS Connect, SAS lasr server, SAS metadata, SAS Object Spawner, SAS Management Console, SAS Enterprise Guide, SAS Studio, SAS Data Integration Studio, SAS Miner, SAS Visual Analytics etc.
• · Includes monitoring, access management, job performances, resource usage, capacity planning, and providing health reporting and liaising with Infrastructure teams
• · Experience with SAS, SAS Grid, Hotfix application and System Monitoring tools.
• · Networking concepts and troubleshooting connectivity
• · GPFS on SAS Grid
• · Troubleshooting and housekeeping on resource spike utilizations and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.

o CRO-IT (First Rand Group) - (SAS Administrator)

• Provide Application User Support (SAS Viya)
• provide analysis, development, reporting on Linux server (Redhat Enterprise V8)
• Experience with SAS, Hotfix application and System Monitoring tools.
• Includes monitoring, access management, job performances, resource usage, capacity planning, and providing health reporting and liaising with Infrastructure teams.
• §Troubleshooting and housekeeping on resource spike utilization's and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.

o Direct Axis (First Rand Group) - (SAS Administrator)

• Provide Application User Support (SAS Viya)
• provide analysis, development, reporting on Linux server (Redhat Enterprise V8)
• Experience with SAS, Hotfix application and System Monitoring tools.
• Troubleshooting and housekeeping on resource spike utilization and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.

o Medi-Clinic (SAS Administrator)

• Provide Application User Support (SAS Viya and 9.4)
• Provide analysis, development, reporting on Linux Servers (Redhat Enterprise V8), Windows Servers
• Troubleshooting and housekeeping on resource spike utilizations and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.

o Santam (SAS Administrator)

• Provide Application User Support (SAS Viya and 9.4)
• Includes monitoring, access management, job performances, resource usage, capacity planning, and providing health reporting and liaising with Infrastructure teams.
• Troubleshooting and housekeeping on resource spike utilization's and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.

o ENS (SAS Administrator)

• Provide Application User Support (9.4)
• Troubleshooting and housekeeping on resource spike utilization's and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.

o Old Mutual (SAS Administrator)

• Provide Application User Support (9.4)
• Troubleshooting and housekeeping on resource spike utilization's and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.

o Med-scheme SA (SAS Administrator)

• Provide Application User Support (9.4)
• Troubleshooting and housekeeping on resource spike utilization's and address constraints highlighted. Connectivity, servers, metadata, workspace servers and storage.
• Onboarding new users to SAS 9.4 environment
• SAS Viya 3.5 administration

o JD Group - Pepkor (SAS Administrator)

• VIYA 4 Administration

• Improved team productivity by providing technical guidance and mentoring junior engineers.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• . Involved in maintaining, and supporting of communication networks within the organisation and other SME’s and Home Users Clients. Goal was to ensure the integrity of high availability network infrastructure to provide maximum performance to all clients.

• MPLS Multi-sites VPN Troubleshooting.

• Website Hosting: A-records, www-Records, C-Name

• Layer 3 Troubleshooting queries, Cisco Routers 877, 800, 2800 Series.

Such as: Configuring tcp, udp Port Forwarding ( NAT, PAT), DHCP, Access Lists, on clients Router

• Mail queries Pop3 and SMPT issues. And setup of Clients hosted Mailboxes. Cloud mailbox Hosting

Exchange on cloud shared platform, Pop Mailbox

• Liaising with ISP for Line link queries providing first line troubleshooting mediums, for further

Investigations on physical line issues at DSALM exchange or Pop sites on ADSL Lines, Leased Lines and

Telco Fibre Lines.

• Satellite queries providing Support on Link status on Satellite to Receiver/ Transmitter and providing

Escalations on Satellite Signal distributions and or line of site alignment errors to Satellite management

• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Delivered helpdesk service and support to customers.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Created flowcharts, diagrams and other documentation.
• Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
• Conducted end-user reviews for modified and new systems.
• Documented system configuration, mapping and processes.
• Optimized networked software and operating systems by applying updates and patches.
• Assisted employees with resolving network problems at remote locations.
• Improved system performance by identifying and resolving technical issues in a timely manner.
• Analyzed security logs to determine and alleviate network threats.
• Monitored system health using various performance metrics, quickly addressing any potential bottlenecks or resource limitations.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Collaborated with executive team to define business requirements and systems goals.
• Integrated database and backup servers into enterprise systems.
• Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
• 2nd Level Service Consultant & Support and Implementation Specialist: We provided onsite client support and technical issues raised for resolution. We Released and deployed and managed web-based .net software applications and systems. SQL development for applications configurations. Interaction with the development and implementation teams to coordinate bug fixes and product updates.
• Ensured seamless communication between geographically dispersed teams by establishing reliable VPN connections and remote access protocols.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

• Streamlined data management processes by consolidating databases and removing obsolete information.
• Ensured accurate Health care data management by overseeing the maintenance of internal control systems.
• Streamlined data management processes for enhanced information accessibility and security.
• Streamlined data management processes for improved accuracy and accessibility.
• Capture, Validate, Manage PHC Data and Generate reports from the District Health Information System & 3.Tier on various CDS project performances and related information and statistics from Primary Health Care facility.