Berenice Burger
Lephalale (Ellisras)
Summary
Adept at managing high-pressure situations and delivering exceptional customer service, I enhanced dining experiences at Bosveld Pub & Grill through efficient multitasking and guest relations management. My proactive teamwork and strong interpersonal skills, honed across diverse roles, significantly contributed to operational efficiency and customer satisfaction, embodying a blend of hard and soft skills vital for dynamic work environments.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Bar Lady & Waitress
Bosveld Pub & Grill
06.2024 - 12.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Control Room Operator
GPF
03.2019 - 01.2020
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Panel Beat Assistant
Bergvlei Panel Beaters
01.2013 - 12.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Maintained accurate inventory records, ensuring materials were readily available for project completion.
- Improved workshop efficiency by maintaining a clean and organized workspace.
- Assisted in the completion of projects on schedule through diligent work and attention to detail.
- Provided excellent customer service, establishing rapport with clients and addressing their needs promptly.
Education
Grade 10
Impak Delta Home School
Pretoria Centurion12-2012
Skills
Teamwork Skills
Strong Communication
Attention to Detail
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Strong multitasking
Timeline
Bar Lady & Waitress
Bosveld Pub & Grill
06.2024 - 12.2024
Control Room Operator
GPF
03.2019 - 01.2020
Panel Beat Assistant
Bergvlei Panel Beaters
01.2013 - 12.2017
Grade 10
Impak Delta Home School
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