Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Additional Information
Timeline
Generic
Benson Mandava

Benson Mandava

Branch Manager
Johanesburg,Gauteng

Summary


Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Branch Manager

Biz Afrika (Pty) Ltd T/A OBC Oakmoor
Johanesburg
07.2020 - Current
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded. Grew revenue by over 100% over a four year period against a 10% growth target
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes. Turned around the branch from a loss making unit to profit making
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives..
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Optimized branch inventory management practices for improved product availability and reduced stock loss costs.
  • Negotiated with suppliers to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Boosted branch revenue by strategically analyzing market trends and aligning products to customer needs.

General Store Manager

BettaGaming T/A Bettabets
Johanesburg
04.2012 - 07.2020
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Managing budgets and maintaining statistical and financial records
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised and effectively trained over 80 employees to decrease process lags and boost productivity.
  • Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Monitored competitor activities to identify potential threats or opportunities for growth within the market.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.

Finance Officer

Sibambene AIDS Programme
Bulawayo
05.2008 - 06.2011
  • Addressed backlog of disbursements which maximized financial stability through effective cash flow management, ensuring timely invoice payments and timely reporting
  • Executed a comprehensive monthly reconciliation of bank accounts and implemented corrective measures for discrepancies.
  • Refined financial procedures to improve the precision and efficiency of reporting.
  • Drove informed decision-making by monitoring budget trends and delivering detailed reports to leadership.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Verified compliance of financial policies and accounting procedures against national regulations.
  • Collaborated effectively with department heads to achieve shared financial goals and objectives.
  • Checked payroll, supplier payments and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Assisted with recruiting, interviewing, and hiring new department employees.
  • Established internal audit procedures to validate and improve accuracy of financial reporting
  • Led periodic audits of various donor financed projects as well as the Annual consolidated organisational audit

Finance Intern

Innscor Africa Ltd T/A Lennard Bread (PVT) Limited
01.2006 - 02.2007
  • Data capture of payments
  • Preparation of debtors aged analysis
  • Preparation of debtors' ledger reconciliation statements
  • Following outstanding payments outside allowable period
  • Analysis of debtors aged analysis
  • Preparation of cash forecast and cash analysis reports
  • Prepared and posted financial journal entries using technically relevant software.
  • Assisting in Credit Control and elevating problem customers
  • Receiving and capturing of stock
  • Supported organizational account management duties under direct supervision.
  • Daily stock reconciliation at beginning and end of production shifts
  • Posting stock receipts and issues to Pastel Accounting
  • Ensuring stocks were kept optimum levels
  • Facilitating orders for stock replenishment
  • Weekly stock counts
  • Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
  • Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
  • Researched accounting issues and proposed solutions to avoid repeat occurrences.

Education

Bachelor of Commerce - Banking And Finance

Midlands State University
Bulawayo, Zimbabwe
03.2004 - 12.2007

Accounting

South African Institution of Accountants
Johannesburg, South Africa

Skills

Personal Information

  • Date of Birth: 03/13/84
  • Gender: Male
  • Marital Status: Married

Certification

Accounting Technician

Accomplishments

  • Increased monthly revenue through implementation of strategic initiatives.
  • Improved employee satisfaction and reduced staff turnover
  • Received the “Branch Manager of the Year Award” for exemplary performance and recognition for handling the highest performing branch at Bettabets.
  • Supervised team of over 80 staff members, seamelessy coordinated
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.

Additional Information

1. William Hove

Biz Afrika (pvt) Ltd t/a OBC - Regional Manager

Phone: +27 63 591 2923


2. Lawrence Azar

Betfred South Africa - CEO

Phone: +27 83 634 0404


3. Lindiwe Mashele

Bettagaming South Africa t/a Bettabets - Regional Manager

Phone: +27 82 746 3354


Timeline

Branch Manager

Biz Afrika (Pty) Ltd T/A OBC Oakmoor
07.2020 - Current

General Store Manager

BettaGaming T/A Bettabets
04.2012 - 07.2020

Finance Officer

Sibambene AIDS Programme
05.2008 - 06.2011

Finance Intern

Innscor Africa Ltd T/A Lennard Bread (PVT) Limited
01.2006 - 02.2007

Bachelor of Commerce - Banking And Finance

Midlands State University
03.2004 - 12.2007

Accounting

South African Institution of Accountants

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Benson MandavaBranch Manager