Benson Mandava
Branch Manager
Johanesburg,Gauteng
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Biz Afrika (Pty) Ltd T/A OBC Oakmoor
Johanesburg
07.2020 - Current
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded. Grew revenue by over 100% over a four year period against a 10% growth target
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes. Turned around the branch from a loss making unit to profit making
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives..
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Optimized branch inventory management practices for improved product availability and reduced stock loss costs.
- Negotiated with suppliers to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Boosted branch revenue by strategically analyzing market trends and aligning products to customer needs.
General Store Manager
BettaGaming T/A Bettabets
Johanesburg
04.2012 - 07.2020
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Managing budgets and maintaining statistical and financial records
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised and effectively trained over 80 employees to decrease process lags and boost productivity.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
Finance Officer
Sibambene AIDS Programme
Bulawayo
05.2008 - 06.2011
- Addressed backlog of disbursements which maximized financial stability through effective cash flow management, ensuring timely invoice payments and timely reporting
- Executed a comprehensive monthly reconciliation of bank accounts and implemented corrective measures for discrepancies.
- Refined financial procedures to improve the precision and efficiency of reporting.
- Drove informed decision-making by monitoring budget trends and delivering detailed reports to leadership.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Verified compliance of financial policies and accounting procedures against national regulations.
- Collaborated effectively with department heads to achieve shared financial goals and objectives.
- Checked payroll, supplier payments and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Led periodic audits of various donor financed projects as well as the Annual consolidated organisational audit
Finance Intern
Innscor Africa Ltd T/A Lennard Bread (PVT) Limited
01.2006 - 02.2007
- Data capture of payments
- Preparation of debtors aged analysis
- Preparation of debtors' ledger reconciliation statements
- Following outstanding payments outside allowable period
- Analysis of debtors aged analysis
- Preparation of cash forecast and cash analysis reports
- Prepared and posted financial journal entries using technically relevant software.
- Assisting in Credit Control and elevating problem customers
- Receiving and capturing of stock
- Supported organizational account management duties under direct supervision.
- Daily stock reconciliation at beginning and end of production shifts
- Posting stock receipts and issues to Pastel Accounting
- Ensuring stocks were kept optimum levels
- Facilitating orders for stock replenishment
- Weekly stock counts
- Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
- Researched accounting issues and proposed solutions to avoid repeat occurrences.
Education
Bachelor of Commerce - Banking And Finance
Midlands State University
Bulawayo, Zimbabwe 03.2004 - 12.2007
Accounting
South African Institution of Accountants
Johannesburg, South AfricaSkills
Personal Information
- Date of Birth: 03/13/84
- Gender: Male
- Marital Status: Married
Certification
Accounting Technician
Accomplishments
- Increased monthly revenue through implementation of strategic initiatives.
- Improved employee satisfaction and reduced staff turnover
- Received the “Branch Manager of the Year Award” for exemplary performance and recognition for handling the highest performing branch at Bettabets.
- Supervised team of over 80 staff members, seamelessy coordinated
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Additional Information
1. William Hove
Biz Afrika (pvt) Ltd t/a OBC - Regional Manager
Phone: +27 63 591 2923
2. Lawrence Azar
Betfred South Africa - CEO
Phone: +27 83 634 0404
3. Lindiwe Mashele
Bettagaming South Africa t/a Bettabets - Regional Manager
Phone: +27 82 746 3354
Timeline
Branch Manager
Biz Afrika (Pty) Ltd T/A OBC Oakmoor
07.2020 - Current
General Store Manager
BettaGaming T/A Bettabets
04.2012 - 07.2020
Finance Officer
Sibambene AIDS Programme
05.2008 - 06.2011
Finance Intern
Innscor Africa Ltd T/A Lennard Bread (PVT) Limited
01.2006 - 02.2007
Bachelor of Commerce - Banking And Finance
Midlands State University
03.2004 - 12.2007
Accounting
South African Institution of Accountants