Benoit Mbuyi Tshibwabwa

• I am currently working as technician on Teraco CT2 project, for ISF ISP. My main duty is to run the conduits, devices and cabling for fire and evacuation systems across the entire Data Centre (Brackenfell Site) for various clients renting the spaces.
• Assisting the configuration of various panels and end points across the building with a better communication.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

• I am a self-employed digital trader currently, specializing in Bitcoin and other digital assets. I am also pursuing a Power BI certification to expand my expertise in data analytics, aiming to integrate these skills into my IT background.

Daily Responsibilities

• Ensure smooth operation of the building by monitoring and maintaining all essential systems and equipment.
• Oversee room readiness for daily guest arrivals, performing thorough inspections and necessary maintenance.
• Provide technical assistance and respond promptly to guests’ requests or issues.
• Deliver excellent customer service through clear communication and professional support.
• Improved equipment reliability by implementing preventive maintenance programs and updating maintenance procedures.
• Developed preventive maintenance schedule, reducing unexpected equipment failures and maintenance costs.

• As a technician, at Fair Golden I was able to make sure that everybody is performing his duty with easiness provided by the technology. Maintenance, Support, configuration of network devices (router, access points, repeaters, etc.) was all part of my regular duties in the company.
• Oversaw decrease in average daily number of trouble tickets by 99% after expanding helpdesk support to 24/7 operations.

• IT support and my main duty was to register the voters in a database and deliver the ID cards or voters' card.
• Cleaning the data before submitting it the central database.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• The main duty was the configuration of network devices for the clients such as modems, routers for internet access.
• Compiled and analyzed feedback from customer surveys to guide improvements in service delivery.
• Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
• Supported implementation of new technologies, leading to more efficient workflows.
• Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.

• The daily task at VodaCom DRC as a trainee was to delivery reports on the inspection of the Networking devices used for communication such as Switches (MSC), monitoring the performance of the signal in a particular area selected, make sure all the BTS( or the tower and cells) running smoothly, have enough energy backups