Love to travel and explore the world
Bennie Botes
Divisional Visual Manager
Cape Town
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Helpful and dedicated to safety and customer service. Offers assistance with personable attitude. Knowledgeable and polished with strong interpersonal skills. Accomplished individual offering over 23 years in a customer service retail enviroment. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Divisional Visual Merchandise Manager
@home & @Home Livingspace
Johannesburg \ Cape Town
04.2013 - Current
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Regional Visual Merchandising Manager
@home & @home Livingspace
Johannesburg
04.2009 - 04.2013
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
- Worked cross-functionally to create core branding philosophies for [Type] business.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Improved field teams' sales by coaching on merchandising techniques.
- Spearheaded visual merchandising for [Type] brand by creating strategic presentation plans.
- Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Presented store update suggestions and layouts to management and stakeholders.
- Analyzed customer feedback and shopper trends to inform display designs.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Investigated current trends and innovative techniques to create unique displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
Visual Merchandiser
Foschini
Johannesburg
01.2000 - 06.2007
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Investigated current trends and innovative techniques to create unique displays.
- Created visual displays to highlight new and featured products.
- Collaborated with store managers to determine best placement for merchandise displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Presented store update suggestions and layouts to management and stakeholders.
Education
Matric
High School Vaalriver
Barkly - West 01.1986 - 11.1997
Skills
Staff training/development
Employee scheduling
Recruitment
Delegation
Process and procedure development
23 Years experience in customer service
Merchandising operations
Customer service orientated
Attention to detail orientated
Fast learner
Self motivated
Interests
Enjoy working and interacting with people
Addicted to excersice and maintaining a healthy lifestyle
Timeline
Divisional Visual Merchandise Manager
@home & @Home Livingspace
04.2013 - Current
Regional Visual Merchandising Manager
@home & @home Livingspace
04.2009 - 04.2013
Visual Merchandiser
Foschini
01.2000 - 06.2007
Matric
High School Vaalriver
01.1986 - 11.1997