Benjamini Vusilizwe Nxahe
Rugby,Milnerton
Summary
Skilled Bar Manager skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Bar manager
Gonzos Pool Lounge
Cape Town
05.2019 - Current
- Monitoring bar expenses and operations to minimise costs.
- Executing slots machines payouts to winning customers and cashing up machines at end of shift.
- Overseeing line cleaning and cellar management.
- Organising special events and functions and corporate lunches.
- Leading team to deliver outstanding hospitality operations.
- Identifying and addressing underperformance and non-compliance.
- Interviewing, hiring and training staff on best bar practices, maintaining highly efficient service teams.
- Ordering beverage and equipment stock by analysing sales and customer trends.
- Guaranteeing proper cash management, sales measurement and cash-up processes for operational standards.
- Protecting brand image by delivering exceptional bar presentation and maintenance.
- Maintaining safe working and guest environments, reducing injury and incident risks.
- Deliver in-depth training to customer-facing staff, promoting strong service performance.
- Building loyal customer base by creating welcoming environment with top quality service.
- Plan staff rotas to meet customer demand whilst remaining under budget.
- Maintaining outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Reconciling cash and credit card transactions to maintain accurate records.
Sales assistant
Kensington Car Sales
Harare
02.2010 - 09.2013
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque payments.
- Collaborated with sales managers to meet target quotas.
- Offered after-sales services to buyers.
- Maintained knowledge of available vehicles on show to provide recommendations to customers.
Education
Diploma of Higher Education - Human Resources Management
01.2008 - 03.2010
Certificate of Higher Education - Marketing
01.2000 - 04.2001
Skills
- Inventory control
- Marketing and sales experience
- Payment Processing
- Beverage and spirits knowledge
- Strong communication
- Employee training
- Conflict Resolution
- Safe food handling
- Training
- Recruitment
- Cleanliness
- Customer Service
- Staff supervision
- Decision making
- Shift scheduling
Timeline
Bar manager - Gonzos Pool Lounge
05.2019 - Current
Sales assistant - Kensington Car Sales
02.2010 - 09.2013
Institute Of Personnel Management Of Zimbawe - Diploma of Higher Education, Human Resources Management
01.2008 - 03.2010
London Chamber Of Commerce Institution - Certificate of Higher Education, Marketing
01.2000 - 04.2001
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