Benjamini Vusilizwe Nxahe

Rugby,Milnerton

Summary

Skilled Bar Manager skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments.

Overview

years of professional experience

years of post-secondary education

Work History

Bar manager

Gonzos Pool Lounge

Cape Town

05.2019 - Current

Monitoring bar expenses and operations to minimise costs.
Executing slots machines payouts to winning customers and cashing up machines at end of shift.
Overseeing line cleaning and cellar management.
Organising special events and functions and corporate lunches.
Leading team to deliver outstanding hospitality operations.
Identifying and addressing underperformance and non-compliance.
Interviewing, hiring and training staff on best bar practices, maintaining highly efficient service teams.
Ordering beverage and equipment stock by analysing sales and customer trends.
Guaranteeing proper cash management, sales measurement and cash-up processes for operational standards.
Protecting brand image by delivering exceptional bar presentation and maintenance.
Maintaining safe working and guest environments, reducing injury and incident risks.
Deliver in-depth training to customer-facing staff, promoting strong service performance.
Building loyal customer base by creating welcoming environment with top quality service.
Plan staff rotas to meet customer demand whilst remaining under budget.
Maintaining outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Reconciling cash and credit card transactions to maintain accurate records.

Sales assistant

Kensington Car Sales

Harare

02.2010 - 09.2013

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Accepted and processed cash, cheque payments.
Collaborated with sales managers to meet target quotas.
Offered after-sales services to buyers.
Maintained knowledge of available vehicles on show to provide recommendations to customers.

Education

Diploma of Higher Education - Human Resources Management

Institute Of Personnel Management Of Zimbawe, Harare, Zimbabwe

01.2008 - 03.2010

Certificate of Higher Education - Marketing

London Chamber Of Commerce Institution, Harare, Zimbabwe

01.2000 - 04.2001

Skills

Inventory control
Marketing and sales experience
Payment Processing
Beverage and spirits knowledge
Strong communication
Employee training
Conflict Resolution
Safe food handling

Training
Recruitment
Cleanliness
Customer Service
Staff supervision
Decision making
Shift scheduling

Timeline

Bar manager - Gonzos Pool Lounge

05.2019 - Current

Sales assistant - Kensington Car Sales