Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at MS HUB. Expert in client relationship management and sales strategy development, I excel in teamwork and collaboration, significantly improving company metrics. Skilled in both strategic planning and meticulous attention to detail, I drive results through innovative solutions and dedicated service excellence. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
Benjamin Dichabe Thapelo Leshoai
Sales Representative
Randburg,Gauteng
Summary
Overview
15
years of professional experience
5
years of post-secondary education
Work History
DsolarJohannesburg
Driver, Warehouse Orders
06.2022 - Current
Job overview
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in supply chain process.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Operated light trucks to deliver loads as far as 250 kilometers from home location.
QuickTrade Johannesburg
Account Manager
09.2023 - 01.2024
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Forevr Industries Johannesburg
Sales Manager
04.2021 - 05.2022
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Managed approximately 30 to 50 incoming calls, emails and social media requests per day from customers.
Adidas OutletJohannesburg
Store Manager
07.2019 - 03.2021
Job overview
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
MS HUBMafikeng
Operations Manager
11.2016 - 09.2018
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at up skilling th workforce to meet dynamic industry demands.
UFO MOTORS Mafikeng
Receptionist
11.2009 - 12.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Tiger Kloof Combined SchoolVryburg, South Africa
High School Diploma
01.2005 - 12.2009
University Overview
Skills
Payment Collection
Languages
English
Advanced (C1)
Timeline
Account Manager
QuickTrade
09.2023 - 01.2024
Driver, Warehouse Orders
Dsolar
06.2022 - Current
Sales Manager
Forevr Industries
04.2021 - 05.2022
Store Manager
Adidas Outlet
07.2019 - 03.2021
Operations Manager
MS HUB
11.2016 - 09.2018
Receptionist
UFO MOTORS
11.2009 - 12.2015
Tiger Kloof Combined School
High School Diploma
01.2005 - 12.2009
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