Benjamin Jaftha
Supervisor
Knysna
Summary
Dynamic operations supervisor with a proven track record at Knysna Municipality, excelling in conflict resolution and customer service. Adept at enhancing team productivity through strategic scheduling and effective communication, achieving high customer satisfaction. Skilled in project management and performance evaluation, fostering a collaborative workplace environment.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Knysna Municipality
Knysna
10.2013 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Completed bi-weekly payroll for 0609987041 employees.
Education
Higher Level Certificate - Puplic Administration
IQ Academy
57A Western Avenue Vincent,East London,5201 09.2024 - 02.2025
Skills
Staff evaluation
Recruitment and hiring
Facilities inspection
Team development
Customer service
Maintenance oversight
Safety procedures
Verbal and written communication
Project management
Logistics management
Conflict resolution
Performance evaluation
Decision-making
Performance management
Schedule management
Capital improvement management
Strategic planning
Project planning and development
Invoice processing
Performance reporting
Customer relationship management
Cost reduction
Project leadership
Employee relations and conflict resolution
Customer retention
Client relationships
Sales background
Timeline
Higher Level Certificate - Puplic Administration
IQ Academy
09.2024 - 02.2025
Supervisor of Operations
Knysna Municipality
10.2013 - Current