Benjamin Grootboom
Contracting & Scheduling Of Commercials/Sponsorship Scheduling Acting Manager
Ferndale
Summary
Adaptable operations specialist with a long background in customer service, log editing, and contracting and scheduling. Known for strong communication, conflict resolution, and accuracy, with a proven ability to protect campaign continuity and improve schedule adherence.
Overview
24
24
years of professional experience
Work History
Contracting and Scheduling Specialist
Dstv Media Sales
04.2009 - 05.2026
- Coordinated airtime scheduling to align client bookings with sales commitments and broadcast availability.
- Liaised with sales teams to confirm schedule changes and protect campaign continuity.
- Managed traffic updates, ensuring accurate placement of advertising materials across scheduled campaigns.
- Reviewed media bookings for discrepancies, resolving conflicts before transmission deadlines.
- Monitored inventory and slot availability to support efficient ad placement decisions.
- Prepared scheduling reports to track campaign status and identify delivery risks.
- Standardized scheduling workflows, improving accuracy across recurring broadcast operations.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- Trained team members on booking procedures, systems, and deadline-driven coordination.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
- Answered phone calls and answered questions from potential customers.
- Resolved customer problems and complaints.
Log Editor
Super Sport
08.2007 - 04.2009
- Captured programming from macro schedules to paradigm.
- Delivered precise complete log information for domestic and African channels using separate transmission data logs.
- Prepare sponsorship-capture information via sponsorship bumper formatting.
- Analyzed and coordinated information to ensure integrity through discretionary decision-making.
- Delivered consistently against strict deadlines for internal and external stakeholders.
Customer Service Representative
Multi Choice (Dstv)
05.2002 - 08.2007
- Managed high-volume calls while maintaining accuracy, professionalism, and service standards.
- Resolved subscription, billing, and account inquiries using CRM and customer service systems.
- Guided customers through decoder activation, signal troubleshooting, and package changes.
- Documented complaints, escalations, and follow-up actions to ensure timely resolution.
- Data capturing
- Sales assistance
Education
High School Diploma -
Klipspruit West Senior Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Customer relations skills
Professional telephone demeanor
Timeline
Contracting and Scheduling Specialist
Dstv Media Sales
04.2009 - 05.2026
Log Editor
Super Sport
08.2007 - 04.2009
Customer Service Representative
Multi Choice (Dstv)
05.2002 - 08.2007
High School Diploma -
Klipspruit West Senior Secondary School
04.2001 -