Benita Omari
Senior Account Manager
Cape Town
Summary
Well-qualified Senior Account manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I am a Detail-oriented individual with exceptional communication and project management skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Senior Account Manager
Cyborg Digital Marketing Management
Pretoria , Gauteng
08.2021 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
- Drove successful product launches by crafting compelling narratives around new offerings supported by engaging visuals.
- Mentored junior account managers fostering their professional growth
Property Manager
Self
Cape Town
11.2019 - Current
- Managed a diverse portfolio of properties, ensuring client satisfaction and property maintenance aligned with high standards
- Proactively addressed grievances and managed bookings to optimize property utilization
- Implemented robust marketing strategies tailored to each property, resulting in increased visibility and occupancy rates
- Produced detailed reports on incidents such as theft, property damage, and altercations, facilitating timely resolution and risk mitigation.
Marketing Coordinator / Customer Relations
Kwetu Bar Lounge
Cape Town
04.2020 - 12.2021
- Conducted strategic financial analysis to monitor customer account relationships and optimize revenue streams
- Oversaw day-to-day operations and coordinated tasks among team members to ensure adherence to organizational standards and objectives
- Implemented compliance protocols to uphold regulatory requirements and maintain operational efficiency
- Effectively managed a variety of vendors.
Head Administrator
Noah's Ark Creche
Cape Town
01.2019 - 01.2020
- Carefully monitored customer account relationships through strategic financial analysis
- Coordinated ongoing tasks of team members and maintained compliance with special education requirements
- Participated in continuing education and training programs to further companies goals
- Worked to alleviate executive overload by handling all customer interactions for company including walk-ins, email, phone, and fax interactions.
Restaurant Floor Manager
Mynt Cafe
Cape town
10.2018 - 05.2019
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Executive Assistant
Dr Gordon
Cape Town
12.2016 - 08.2017
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
Education
BA, Strategic Brand Communications -
Vega School of Design
01.2020 - 12.2023
Higher certificate in Brand Building -
Vega
Cape Town 01.2020 - 12.2020
ND Marketing -
Cape Peninsula University of Technology
01.2017 - 12.2019
Skills
Relationship management
undefinedContactprofile - Skills
- Leadership
- Multitasking
- Business Development
- Communication
- Teamwork
- Microsoft Office
- Customer Service
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Afrikaans
Elementary (A2)
Timeline
Senior Account Manager
Cyborg Digital Marketing Management
08.2021 - Current
Marketing Coordinator / Customer Relations
Kwetu Bar Lounge
04.2020 - 12.2021
BA, Strategic Brand Communications -
Vega School of Design
01.2020 - 12.2023
Higher certificate in Brand Building -
Vega
01.2020 - 12.2020
Property Manager
Self
11.2019 - Current
Head Administrator
Noah's Ark Creche
01.2019 - 01.2020
Restaurant Floor Manager
Mynt Cafe
10.2018 - 05.2019
ND Marketing -
Cape Peninsula University of Technology
01.2017 - 12.2019
Executive Assistant
Dr Gordon
12.2016 - 08.2017
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