Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Benedictor Puleng Maphasika Luthuli

Benedictor Puleng Maphasika Luthuli

Newlands East

Summary

Dynamic Learning & Development Consultant with a proven track record at Mr. Price Group, excelling in project management and stakeholder engagement. Expert in curriculum development and training facilitation, I successfully implemented skills development programs, enhancing employee onboarding and fostering a culture of continuous learning. Passionate about coaching and mentoring for career advancement.

Overview

20
20
years of professional experience

Work History

Learning & Development Consultant

Mr. Price Group
09.2023 - Current
  • Administration: Conduct a variety of administrative tasks with regard to planning and preparing programs related to learnerships, training, and skills development.
  • Project Management: Collaborate with divisions and departments to plan and facilitate/implement pre-processes to recruit, select, and formally induct delegates into skills development programs (e.g. Learnerships).
  • Liaise with various external training providers (UJ, UCT, Regenesys, GIBS) to manage learning programs successfully and ensure compliance.
  • Plan and execute graduation ceremonies nationally.
  • Manage Training Committee meetings.
  • Ensure alignment of skills development activities to the business trading calendar, and compliance with training requirements.
  • Research and Report: Conduct extensive research to compile and present various reports and presentations timeously to internal and external stakeholders, to report on all company training and development initiatives as planned.
  • Survey creation and collation: Plan, execute, and analyze scheduled and unscheduled surveys.
  • Collate the results of surveys for the Skills Development Manager and external partners.
  • Assist in research for specific projects, service providers, and content to support the SD Manager in the delivery of learning solutions.
  • Stakeholder Engagement: Responsible for setting up meetings and training sessions when required.
  • Liaise and maintain relationships with various internal and external stakeholders, as well as delegates, to support the learning experience (incl.) Learnership inductions, grads, surveys, and communications.
  • Act as a point of contact to provide support to vendors, internal stakeholders, and delegates for skills development portfolio queries.
  • Assist in all stakeholder engagements, including the creation of presentations for the SD Manager and Head of Group Learning.
  • Responsible for the coordination and delivery of relevant marketing and communication for skills development.
  • Learnership feedback reports to stakeholders, e-mailers, and videos.
  • Assist in the vendor/supplier onboarding process.
  • Assist in the upskilling of key stakeholders via support sessions and facilitation.
  • Manage the planning and execution of skills development solutions.
  • Writing and editing skills for internal newsletters, MC program drafting, and scripting.
  • Welcome to the learnership, and congratulations on the briefs and scripting.
  • Editing speeches for learnership graduations.
  • Recruitment, onboarding, orientation and project owner of unemployed learners (PWD & Able bodied).
  • Prepare and conduct sensitization sessions for all involved stakeholders.
  • Provided guidance on career development opportunities within the organization.
  • Analyzed data collected from surveys or interviews to determine gaps in knowledge or skill sets.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.

Facilitator/Trainer

Ubunzima Trading and Projects
05.2023 - 06.2023
  • Delivered NQF Level 4 entrepreneurship training to community youth.
  • Planned and facilitated group learning, and project-based activities.
  • Mentored and motivated learners to achieve personal and academic goals.
  • Monitored POE completion and provided ongoing learner support.
  • Compiled end-of-program reports and training evaluations.

Facilitator

BMT Consultants
10.2022 - 11.2022
  • Delivered lectures and facilitated learning for the Business Management module.
  • Guided group activities and project work to achieve learning outcomes.
  • Coached and motivated learners to reach academic and personal goals.
  • Provided moderation oversight to ensure compliance with assessment standards.

Training & Facilitator Consultant

New Leaders Foundation
05.2020 - 04.2021
  • Skills development and training.
  • Content and presentation development for the facilitation and training of education stakeholders from provincial, district, and school levels in KZN.
  • Drive the sustainable implementation of the Data-Driven District Programme by liaising with provincial education department role players.
  • Provide support for program management for the province by delivering and managing integrated and coherent plans for the province.
  • Support stakeholder management by supporting provincial advocacy among key provincial education department stakeholders.
  • Integration by providing input and feedback to internal and external KZN education sectors to ensure alignment and incorporation of the education program.
  • Project management plans that were responsible for the creation, organization, execution, and completion of Data Driven District activities to improve KZN education, school, and subject matter results.
  • Maintained records of attendance, participation, and other relevant information.
  • Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.

Tertiary Education Consultant

CTU Training Solutions
02.2019 - 04.2020
  • Drive brand loyalty.
  • Marketing and promoting various tertiary education solutions.
  • Build relationships with key stakeholders in education.
  • Customer relationship management.
  • Plan, execute marketing events, and brand awareness.
  • Facilitate presentations at schools, and hand out interest cards.
  • Cold calls to parents and students to market the brand and course offerings at the institution, and to conduct interviews with potential students.
  • Achieve set targets, and target conversion ratios through student registration and retention.
  • Processing of fee quotes, student contracts, and acceptance letters.
  • Attend, set up, and market the institution at all career day exhibitions in KZN, either in schools or surrounding communities.

Acting Marketing Manager

Oval International Computer Education
01.2018 - 12.2019
  • Managed all marketing activities for the institution.
  • Developed and implemented marketing strategies.
  • Implementation of creative brand strategies, accompanied by regular SWOT analysis on the brand portfolio at the institution.
  • Coordinate events, promotions, marketing projects, and advertising campaigns for the institution.
  • Leads, manages, mentors, and develops the marketing team.
  • Provide regular reports to management teams on marketing results and activities concerning student registration numbers, and brand awareness.
  • Proofing, coordination of promotional activities, and budgeting on media campaigns.
  • Generated ideas to increase sales through creative promotions.
  • Monitored competitors' activities to keep up with industry trends.
  • Supervised a team of junior marketers in executing various projects.
  • Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
  • Collaborated with internal teams on product launches and advertising strategies.

Humanities and Facilitation Coordinator

Oval International Computer Education
01.2017 - 12.2017
  • Planning and implementation of faculty strategies.
  • Evaluation and achievement of set objectives.
  • Coordination of student and staff relations in the faculty.
  • Enhance student learning, classroom teaching innovation, and research through training and facilitation.
  • Formal and informal assessment of learners and colleagues in the faculty.
  • Provide leadership for the faculty for driven assessment of student learning.
  • Encourage, support, and mentor faculty efforts to assess student learning in the classroom.
  • Engaged with faculty colleagues in developing up-to-date programs relating to student learning.
  • Moderation of modules and learner outcomes.
  • Skills program, teaching, facilitation, and training of learners and colleagues at workshops on subjects such as business management, interpersonal, and communication skills.
  • Organized team events to promote a positive work environment.

Public Relations & Training Lecturer

Oval International Computer Education
01.2009 - 12.2016
  • Lecturing commerce and management modules in higher education in the private sector.
  • Drafting and marking of tests, exams, and assignments.
  • Curriculum planning and learner content development in risk management, management practice, and business law.
  • Management of all matters relating to teaching, learning, and assessment of Public Relations and Communications modules.
  • Engaged in the development of curricula for the Public Relations faculty.
  • Actively involved in research to stay updated on PR trends.
  • Skills development training and facilitation, lecturing, and training of students and colleagues at internal workshops focusing on communication, skills development, business management, marketing, and advertising modules.
  • Event planning and coordination of students' events within the faculty, and budgeting.
  • Advised students on their academic progress and career goals.
  • Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
  • Developed syllabi, lesson plans and lecture materials for courses taught.
  • Attended conferences and workshops to stay up-to-date on best practices in higher education.
  • Created a positive learning environment by actively engaging with all students during class time.
  • Facilitated discussion forums among students on topics related to course material.
  • Selected innovative teaching methods to deliver course content.

Academic Support Administrator

Oval International Computer Education
01.2007 - 12.2008
  • Student registration and queries.
  • Data capturing learner information and administration.
  • Student liaison and fee collector.
  • Provided support to the college, parents, and student matters.
  • Planned, organized, and administered activities of the financial office pertaining to student fees and collections.
  • Office manager of stationery and other resources.
  • Processing and writing reports on the progress of the finance office.
  • Counsel and support students where needed.
  • Resolving conflicts between students and lecturers.
  • Answered incoming calls and responded to customer inquiries.
  • Maintained filing system for important documents such as contracts and invoices.
  • Responded promptly to customer complaints in a professional manner.

Call Center Agent

Oval International Computer Education
01.2007 - 02.2007
  • Marketing and sales of institutions' course offerings.
  • Exhibition planning and implementation.
  • Student queries and registration.
  • Provided accurate information on products and services to customers.
  • Maintained up-to-date knowledge of company's products, services and promotions.
  • Developed strong relationships with customers through effective communication skills.

Retail Leasing Assistant

Old Mutual Properties
09.2005 - 06.2006
  • Assisting with leasing shop space in the mall.
  • Contract drafting and quotes for rental costs at the mall.
  • Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
  • Advised tenants on their rights under the terms of their lease agreement.
  • Negotiated lease renewals with existing tenants.
  • Coordinated maintenance services for existing tenants as needed.
  • Scheduled viewings of rental properties with prospective tenants.
  • Maintained accurate records of tenant contracts, leases, and payments.
  • Processed applications for prospective tenants and conducted background checks.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Worked closely with property managers to ensure that all leasing activities are completed efficiently.
  • Assisted with the preparation and execution of lease documents for new tenants.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Checked rental eligibility by following company's verification process.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Contacted and followed up with tenants on renewal notices.

Education

Post Grad Certificate in Education - Senior Phase & FET Business Studies & EMS

UNISA
Durban
09-2020

Bachelors' Degree - Public Relations Management

Durban University of Technology
Durban
06-2007

Diploma - Public Relations Management

Durban University of Technology
Durban
06-2006

Matric -

Ridge Park College
Durban
12-2002

Skills

  • Project management
  • Learning assessment
  • Curriculum development
  • Stakeholder engagement
  • Survey analysis
  • Compliance management
  • Training facilitation
  • Content creation
  • Employee onboarding
  • Public speaking
  • Interpersonal communication
  • Coaching and mentoring
  • Data analysis
  • Event planning
  • Needs assessment
  • Career development
  • Blended learning
  • Onboarding programs
  • Workshop facilitation
  • Presentation development
  • Presentation skills
  • Multitasking capacity
  • Survey creation
  • Teamwork

References

  • Tashmika Gayadeen, Learning & Development Manager, Mr Price Group, 064 6871496
  • Bongekile Hlela, Provincial Project Manager (KZN), New Leaders Foundation, Bongekile@newleaders.co.za, 072 673 1908
  • Puleng Chili Tsephe, Facilitator, Nkazimulo Consulting, Ntsephe@nkazimulo.co.za, 083 540 6746

Timeline

Learning & Development Consultant

Mr. Price Group
09.2023 - Current

Facilitator/Trainer

Ubunzima Trading and Projects
05.2023 - 06.2023

Facilitator

BMT Consultants
10.2022 - 11.2022

Training & Facilitator Consultant

New Leaders Foundation
05.2020 - 04.2021

Tertiary Education Consultant

CTU Training Solutions
02.2019 - 04.2020

Acting Marketing Manager

Oval International Computer Education
01.2018 - 12.2019

Humanities and Facilitation Coordinator

Oval International Computer Education
01.2017 - 12.2017

Public Relations & Training Lecturer

Oval International Computer Education
01.2009 - 12.2016

Call Center Agent

Oval International Computer Education
01.2007 - 02.2007

Academic Support Administrator

Oval International Computer Education
01.2007 - 12.2008

Retail Leasing Assistant

Old Mutual Properties
09.2005 - 06.2006

Post Grad Certificate in Education - Senior Phase & FET Business Studies & EMS

UNISA

Bachelors' Degree - Public Relations Management

Durban University of Technology

Diploma - Public Relations Management

Durban University of Technology

Matric -

Ridge Park College

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Benedictor Puleng Maphasika Luthuli