Benedict Mayekiso
ICT Support Officer
Lime Acres,NC
Summary
Proficient ICT Support Officer with extensive experience in installing, configuring, and supporting network and internal systems. Demonstrates exceptional troubleshooting skills to verify operations and resolve faults efficiently. Proven track record in enhancing user satisfaction through proactive support and training initiatives, leading to improved help desk response times. Strong communicator adept at translating complex technical concepts for users, ensuring optimal software and hardware utilization.
Overview
4
4
years of professional experience
3
3
Certificate
Work History
ICT Support Officer
Petra Diamonds
Lime Acres
08.2021 - Current
- Provide end-user support, troubleshoot Tier 3, Tier 2 and Tier 1 issues, document resolutions, and deliver training to over 100+ end users on new systems, software, and devices
- Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures
- Perform installations, upgrades, and troubleshooting for 300+ users and 500+ devices, including laptops, desktops, printers, and wireless devices
- Maintain detailed documentation for system builds, configurations, and support procedures
- Administer company licenses for team software and manage renewals
- Manage backups and disaster recovery processes of critical data to prevent loss due to hardware failures or other issues
- Configure routers, switches, and other networking equipment for secure operation
- Provided technical support to staff members via telephone, email, or in-person visits
- Oversee network and servers to detect discrepancies and issues
- Draft and submit system performance reports to supervisor
- Create and Manage user accounts, security group permissions/policies and passwords
- Resolve connectivity and performance issues in collaboration with team members
Experiential Trainee - IT Support Technician
Petra Diamonds
KOFFIEFONTEIN
10.2018 - 11.2018
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Configured hardware, devices, and software to set up workstations for employees
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Shadowed and observed professionals to obtain more information and skills
Vocational Student
Petra Diamonds
KOFFIEFONTEIN
12.2016 - 01.2017
- Shadowed and observed professionals to obtain more information and skills
- Accomplished goals through hard work and dedication to team needs
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Configured hardware, devices, and software to set up workstations for employees and Removed and replaced malfunctioning components to correct hardware problems
Education
Bachelor of Science (B.S.) - Information Technology
Pearson Institute of Higher Education
Bloemfontein05.2020
Certification - Information Technology
CTI
Bloemfontein03-2015
High School Diploma -
Koffiefontein High School
Koffiefontein12-2013
Skills
- Network Infrastructure Administration
- Real-Time System Oversight
- Customer Technical Support
- System Enhancement
- Active Directory
- Software and hardware installation
- Server virtualization
- Operating Systems (Microsoft Windows, Linux, and Mac)
- Data backup maintenance
- Help desk operations
- Remote support
- Wireless networking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ICT Support Officer
Petra Diamonds
08.2021 - Current
Experiential Trainee - IT Support Technician
Petra Diamonds
10.2018 - 11.2018
Vocational Student
Petra Diamonds
12.2016 - 01.2017
- Ubiquity Broadband Wireless Admin
- Ubiquity Enterprise Wireless Admin
- Ubiquity Broadband Wireless Specialist
Bachelor of Science (B.S.) - Information Technology
Pearson Institute of Higher Education
Certification - Information Technology
CTI
High School Diploma -
Koffiefontein High School
Certification
- Ubiquity Broadband Wireless Admin
- Ubiquity Enterprise Wireless Admin
- Ubiquity Broadband Wireless Specialist
Dependent
None
Driverlicense
CODE B
Health
GOOD
Disability
NONE
Personal Information
- Date of Birth: 21/05/1994
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Marital Status: Single
Languages
- English, Advanced (C1)
- Afrikaans, Advanced (C1)
- IsiXhosa, Intermediate (B1)
References
References available upon request.
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