Belle Ange Lukonga Lungeni
south Africa cape town
Summary
Accomplished professional with extensive expertise in customer service management, interactive communication, and teamwork. Demonstrates exceptional problem-solving abilities and time management skills, coupled with advanced computer skills and attention to detail. Proficient in programming languages such as Java and C, with a strong understanding of ERP systems and IT infrastructure library certifications. Adept at utilising advanced analytics to drive organisational awareness and efficiency. Career goal: To leverage technical skills and managerial experience to contribute to innovative projects within a dynamic organisation.
Offering strong analytical skills and keen eye for problem-solving. Knowledgeable about data analysis, project management, and team collaboration. Ready to use and develop technical expertise, critical thinking, and leadership skills in [Desired Position] role. Driven and analytical, with proficiency in data analysis and problem-solving combined with strong communication and teamwork skills. Adept in translating complex technical information into actionable insights. Poised to deliver impactful solutions in [Desired Position] role. Seasoned Senior Technical Analyst known for delivering impactful solutions and driving system enhancements. Led multiple projects that improved operational efficiency and reduced costs. Recognised for problem-solving skills and ability to translate complex technical concepts into actionable strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior Technical Analyst at Sage 50 Canada B2B B2C
Concentrix
Cape Town, Western Cape
02.2025 - Current
- Identified opportunities for process improvement, leading to significant efficiencies.
- Conveyed complex information in an understandable manner to non-technical individuals.
- Led cross-functional teams to achieve project objectives.
- Utilised advanced analytics tools to inform decision-making processes.
- Implemented innovative solutions to resolve complex technical issues.
- Managed complex technical projects, ensuring timely completion.
- Provided expert advice on system upgrades and enhancements for optimal performance.
- Streamlined processes for increased operational efficiency.
- Created detailed project plans, setting clear expectations for deliverables.
- Ensured compliance with IT standards and regulations by implementing strict protocols.
- Conducted detailed risk assessments to mitigate potential problems.
Bilingual customer sale & Service Representative
Teleperformance UK
Cape Town, Western Cape
04.2023 - 06.2025
- Served as first point of contact with exceptional communication skills.
- Maintained high standards of service for positive customer experiences.
- Implemented training programmes to enhance team capabilities.
- Increased brand awareness with successful promotional strategies.
- Documented all customer interactions for record keeping purposes.
- Promoted product knowledge, enhanced sales performance.
- Perfected sales presentations leading to higher conversion rates.
- Streamlined processes for improved efficiency and productivity.
- Assisted in the development of marketing materials to increase visibility.
- Expanded client base through successful networking efforts.
- Coordinated events to promote company products and services.
School facilitator
Reddam house Atlantic seaboard green point
Cape Town, Western Cape
12.2018 - 08.2020
- Encouraged constructive feedback, improving team performance.
- Synthesised participant feedback for continuous improvement of sessions.
- Crafted engaging content for memorable learning experiences.
- Monitored group dynamics with keen observation skills.
- Adapted facilitation style to suit varying audience needs.
- Promoted active learning through dynamic facilitation techniques.
- Streamlined complex concepts, aiding participant comprehension.
- Managed conflict within groups, ensuring smooth operation.
- Adopted flexible approach in response to unforeseen challenges.
- Developed workshop materials to enhance participant understanding.
Education
High School Diploma (Matric) - Commercial Administration
Monseigneur Moke School Complex
Democratic Repu 01.2006 - 01/2012
Training Certificate - Introduction to Autism Spectrum Conditions and Facilitation
Neurodiversity Centre, Cape Town
Cape TownCertificate - TULA communication and Culture Training Program
The Ubuntu Leadership Academy, Cape Town
Cape TownNVQ Level 2 -
Sage university
Canada 02.2026 - 03/2026
Skills
- Customer Service Management
- Interactive communication
- Teamwork
- Problem Solving
- Time Management Skills
- Computer Skills
- Attention to detail
- Advanced analytics
- Programming languages: java, c
- ERP system knowledge
- IT infrastructure library certifications
- Organisational awareness
Certification
- Certificate of Achievement: Best Employee - Belle Ange Lukonga Lungeni, TOP Agent for Fanatics
- Certificate of Recognition: Quarter 1 Top Performer - Lungeni Belle Ange, Fanatics
- Certificate of Completion: TULA Communication and Culture Training Programme, 2024-10-18
- Training Certificate: Introduction to Autism Spectrum Conditions and Facilitation Skills, Neurodiversity Centre, May 2024
- Certificate of Attendance: Play Canyon Attendant Face Painting Workshop, 2019-11-20
- Certificate of Attendance: PLAY CANYON ATTENDANT workshop- Practical Training, 2019-07-24
Languages
English (Professional)
French (Home Language)
Lingala (1st Additional Home Language)
Reference
- David, Biaya, Team Leader, Teleperformance, +27740190318, Teleperformance, Digitising mart UK contact manager +447376428261 contact Name - Elisabeth
- Ms., Beukeurs, Teacher supervisor, Reddam house Atlantic seaboard, Green Point, +27825730164, Reddam house Atlantic seaboard, Green Point
- Sarah, Kanku, Operator at Spur Restaurant, Green Point, Cape Town, +27827011158, Spur Restaurant, Green Point, Cape Town
- Ketsia, Maserati, Owner, Ayoba Fashion Shop, +27651175597, Ayoba Fashion Shop
Activity and Hobby
Reading Christian Books, Listening to gospel Music, Cooking, Playing with my children, Watching TV
Timeline
NVQ Level 2 -
Sage university
02.2026 - 03/2026
Senior Technical Analyst at Sage 50 Canada B2B B2C
Concentrix
02.2025 - Current
Bilingual customer sale & Service Representative
Teleperformance UK
04.2023 - 06.2025
School facilitator
Reddam house Atlantic seaboard green point
12.2018 - 08.2020
High School Diploma (Matric) - Commercial Administration
Monseigneur Moke School Complex
01.2006 - 01/2012
Training Certificate - Introduction to Autism Spectrum Conditions and Facilitation
Neurodiversity Centre, Cape Town
Certificate - TULA communication and Culture Training Program
The Ubuntu Leadership Academy, Cape Town