Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic
Belinda Reyneke

Belinda Reyneke

Operations Team Lead/Project Administrator
Rustenburg

Summary

Proven leader in operational excellence and stakeholder management, with a track record of enhancing quality assurance and employee development at Rockwell Automation. Skilled in documentation and effective communication, significantly improved performance monitoring and customer satisfaction. Approach emphasizes teamwork, collaboration, and a professional demeanor, driving results and fostering a positive work environment.

Overview

39
39
years of professional experience

Work History

Operations Team Lead/Project Administrator

Rockwell Automation
04.2014 - Current
  • Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
  • Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Oversee general maintenance of office.
  • Placing orders for equipment needed on projects.
  • Loading customer invoices in the system for payment.
  • Preparing delivery notes for equipment to be delivered to the customer.
  • Loading new customer orders in the system.
  • Handling of all administrative work for projects.
  • Creating a new project folder and updating relevant documentation for the Project Manager.
  • Updating transmittal sheet for equipment received and delivered.
  • Creating invoices on projects.
  • Assisting in getting unpaid invoices resolved and paid.
  • Assisting project managers with admin duties related to projects.
  • Having regular calls with the team to discuss progress on goals and general check-in.
  • Assisting with streamlining of processes.
  • Arranging training for staff (peer-to-peer training).
  • Preparing documentation for equipment to be shipped to other countries.
  • As a team lead, have performance discussions with staff.

Operations Manager

First National Bank
02.2013 - 12.2013
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Controlling all admin duties.
  • Responsible for Risk Operations in branch.
  • Custodian for treasury and ATMs.
  • Responsible for achieving acceptable audits.
  • Relieve Branch Manager when on leave.

Sales and Service Manager

First National Bank
09.2012 - 02.2013


  • Cultivated partnerships with industry influencers, resulting in increased brand awareness and improved market positioning.
  • Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
  • Responsible for achieving sales target for branch.
  • Training sales staff on all new products.
  • Responsible for achieving acceptable service audits.
  • Responsible for exceptional sales and service to customers.


Operations Manager

First National Bank
04.2008 - 09.2012
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Implementation Manager

First National Bank
04.2005 - 03.2008
  • Implementing all new initiatives in Branches.
  • Assisting branches with queries on new initiatives.
  • Getting Service Improvement teams in place and consolidating all minutes of meetings.
  • Arranging product knowledge training with product houses for branches.
  • Assisting branches with the Sales system.
  • Assisted with opening of new branches.

Teller

First National Bank
04.2001 - 04.2005
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Product Champ for branch.

Switchboard Operator/Teller

Absa Bank
07.1989 - 09.1998
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Connected callers with appropriate professional, department, or business.
  • Answered calls on 3 rings and engaged customers with a friendly, professional demeanor.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted at the Enquiries counter.
  • Relieved as Teller.
  • Personal loans clerk.
  • Home loan clerk.
  • Head of Enquiries department.

Administrative Clerk

Magistrate Court
03.1986 - 06.1989
  • Handling of all Civil Court admin files.
  • Typing of court cases.
  • Account payments.
  • Preparing money for Bank deposits.

Education

No Degree - Banking And Financial Support Services

Unisa
Pretoria
04.2001 -

Skills

Staff Supervision

Management

Delegation

Problem-Solving

Teamwork and Collaboration

Decision-Making

Time management abilities

Effective Communication

Professionalism

Multitasking Abilities

Reliability

Relationship Building

Attention to Detail

Professional Demeanor

Active Listening

Problem-solving aptitude

Languages

Afrikaans
Advanced (C1)
English
Upper intermediate (B2)

Hobbies

I like art work, reading and enjoying time with my grand children

Timeline

Operations Team Lead/Project Administrator

Rockwell Automation
04.2014 - Current

Operations Manager

First National Bank
02.2013 - 12.2013

Sales and Service Manager

First National Bank
09.2012 - 02.2013

Operations Manager

First National Bank
04.2008 - 09.2012

Implementation Manager

First National Bank
04.2005 - 03.2008

No Degree - Banking And Financial Support Services

Unisa
04.2001 -

Teller

First National Bank
04.2001 - 04.2005

Switchboard Operator/Teller

Absa Bank
07.1989 - 09.1998

Administrative Clerk

Magistrate Court
03.1986 - 06.1989

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Belinda ReynekeOperations Team Lead/Project Administrator