Research
Belinda Phora
Quality Assurance Consultant
37 Nova Views, 4 Fontenay Road, Ormonde
Summary
A Reliable Quality Driven Professional with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening, and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Quality Assurance Consultant
Platinum Life Insurance
01.2022 - 07.2023
- Monitoring and inspecting sales calls in order to meet established quality standards.
- Address and discuss issues and proposed solutions with superiors.
- Make recommendations for improvement.
Productivity Consultant
Platinum Life Insurance
08.2018 - 01.2022
- Develop and update job descriptions and job specifications, screening and shortlisting candidates for placement in the sales department.
- Responsible for placing adverts for vacant posts on PNet, Facebook and other social media advertising platforms.
- Conducting telephone interviews and scheduling face to face interviews for prospective candidates.
- Responsible for onboarding new members and develop ways to keep track of their daily routine.
- Evaluate new consultants productivity and train them on how to utilise their time and resources more efficiently.
- Determining difficulties that new consultants are experiencing and retraining on how to modify their behaviour to increase productivity (Coaching).
Conservations Specialist
Platinum Life Insurance
02.2018 - 08.2018
- Applied a unique combination of customer service and sales skills to retain existing clients.
- Applied extensive negotiation skills to reach a fair conclusion from both business and customers perspectives.
Sales Executive
Platinum Life Insurance
05.2017 - 02.2018
- Responsible for identifying new sales opportunities, setting appointments and generating revenue.
- Formed part of a sales team that will work towards team and departmental targets.
Education
Certificate - Financial Planning And Services
Moonstone
Johannesburg 01.2024 - Current
Bachelor of Science - Molecular Life Sciences
Sefako Makgatho University
Pretoria 01.2024 - 12.2024
High School Diploma -
Zakariyya Park Combined School
Johannesburg 04.2001 -
Skills
Quality control tests
undefinedInterests
Travelling
Timeline
Certificate - Financial Planning And Services
Moonstone
01.2024 - Current
Bachelor of Science - Molecular Life Sciences
Sefako Makgatho University
01.2024 - 12.2024
Quality Assurance Consultant
Platinum Life Insurance
01.2022 - 07.2023
Productivity Consultant
Platinum Life Insurance
08.2018 - 01.2022
Conservations Specialist
Platinum Life Insurance
02.2018 - 08.2018
Sales Executive
Platinum Life Insurance
05.2017 - 02.2018
High School Diploma -
Zakariyya Park Combined School
04.2001 -
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