Belinda Ndlovu

Operations Manager | HR, Project Management, Operations Management, Account Management & Data Management
Digital Marketing & Events Management (Physical and Online Events)

• Spearheaded the development and implementation of internal policies, driving operational efficiency across HR, project management, and account management functions.
• Designed and executed strategic workflows that enhanced operational productivity, long-term efficiency, and revenue growth.
• Ensured compliance with industry standards and regulations, maintaining up-to-date compliance protocols to align with industry benchmarks.
• Created and implemented standard operating procedures (SOPs) to support continuous process improvement across all departments.
• Generated and provided detailed reports to senior leadership, aiding in executive decision-making with actionable insights and recommendations for operational improvements.
• Led cross-functional teams to deliver projects on time and within scope, enhancing service quality and customer satisfaction.
• Directed and coached operations staff, providing ongoing training and development to align with company objectives and deliver superior performance.
• Oversaw the recruitment, onboarding, and training of team members, ensuring optimal staff performance through continuous development.
• Conducted regular performance evaluations, motivating staff to meet goals and improve overall team effectiveness.
• Collaborated with senior management to identify key process improvements, implementing necessary changes for enhanced operational effectiveness.
• Developed and maintained positive relationships with clients, ensuring customer satisfaction through proactive issue resolution and personalized service.
• Assessed and met evolving staffing needs, managing recruitment, training, and disciplinary actions to ensure team success.
• Drove the successful implementation of projects by aligning team resources with organizational goals and customer requirements.

• Increased longevity of key accounts by providing individualized customer service and developing relationships with account holders.
• Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
• Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.

• Started as Audience Development Manager, promoted to Circulations Manager withing a year.
• Identifying, creating, building & maintaining a wide variety of IT web data used in the circulation department for internal and corporate sales.
• Allocating and coding of data on subscription systems.
• Maintaining a centralized data system.
• Facilitating and managing IT web brand events.
• Drove operational improvements which resulted in savings and improved profit margins.
• Market research
• Content Marketing
• Lead generation
• B2B Sales

• Offered exceptional service to customers as a waitress.
• Facilitated events, from business events- to- birthday functions.
• Kept server areas clean and stocked during service hours to increase efficiency while working tables.
• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Research and Subscriptions Administration.
• Conducting extensive external research for clients based on a specific project.
• Cold calling to offer subscriptions.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Created new data bases and maintained existing ones.

• Data capturing
• Cold calling
• Created new data bases
• Maintained existing databases
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.

• Selling financial products and placing customer orders in the computer system.
• Giving feedback on an escalated application.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
• Overcame objections using friendly, persuasive strategies.
• Answered questions with knowledgeable responses.
• Opened new accounts and documented personal, demographic and payment information in system.
• Escalated concerns or problem calls to management staff.

• Administered cohesive on and off site filing.
• Captured internal data for the day to day function of the business.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Verified accuracy and validity of data entered in databases
• Added documents to file records and created new records to support filing needs.
• Outlined appropriate processes and procedures to fulfill and complete inquiries.
• Responsible for complete set up of off site data storage