Belinda Mocke
Tygervalley
Summary
Enthusiastic Personal Assistant with a natural ability to learn quickly and deliver fast results. Strong work ethic and positive attitude dedicated to providing exceptional support and ensuring seamless operations. Passionate about efficiency and attention to detail, effectively managing tasks and prioritizing responsibilities for overall team success.
Overview
22
22
years of professional experience
Work History
PERSONAL ASSISTANT
Capitec Bank
10.2022 - Current
- Electronic diary management for Financial Management Team (one manager based in Johannesburg)
- Travel arrangements and detailed itineraries for Executives and teams as and when required via on-line Travel IT system
- Office management - ensure all machines and electronic equipment are in good working order and order various consumables
- Organizing meetings, functions, strategy sessions and conferences - all logistics thereof
- Receiving visitors and arranging access and parking when required
- Minute taking, Agenda's as well as the distribution of minutes and monitoring of follow up actions
- Client liaison - both internal and external stake holders
- Payments - done online via SAP4 Hana system
- Assist Management team with Personal Claims
- Project administration - assist managers with various projects/arrangements
- Maintaining office stationery requirements
- Function as a helpdesk when Managers are not available - manage complaints and resolution thereof
- Edited and finalised letters before distribution to check for clarity and accuracy
- Gathered and compiled relevant information and materials to facilitate adequate briefing to employers prior to meetings
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Kept detailed track of household and maintenance inventory and schedules.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Participated in team meetings and staff training sessions.
EXECUTIVE ASSISTANT
Sanlam Financial Services
02.2021 - 10.2022
- Electronic diary management
- Travel arrangements and detailed itineraries for Executives and teams as and when required via on-line Travel IT system
- Office management - ensure all machines and electronic equipment are in good working order and order various consumables
- Organising meetings, functions, strategy sessions and conferences - all logistics thereof
- Receiving visitors and act as Hostess
- Minute taking, Agenda's as well as the distribution of minutes and monitoring of follow up actions
- Client liaison - both internal and external stake holders
- Payments - done online via SAP4 Hana system
- Company Credit card - monthly recon and submission to Finance Department
- Project administration - assist managers with various projects/arrangements
- Maintenance of electronic information system - updating relevant documents and acting as a help desk for enquiries and customer complaints
- Maintaining office stationery requirements
- Function as a helpdesk when Managers are not available - manage complaints and resolution thereof
- Managed information flow between senior executives and other members of staff, passing on information about policies, procedures, and directives
- Offered logistical support to visiting executives in coordination with other assistants
- Welcomed and greeted guests and customers, answered inquiries, or directed concerns to correct staff
- Acted as primary point of administrative contact and liaison with other offices, individuals, and external organisations to streamline communications
PERSONAL ASSISTANT
Glacier Financial Holdings
11.2016 - 01.2021
- Electronic diary management for 3 Exco Members
- Travel arrangements and detailed itineraries for 2 managers and teams as and when required via on-line Travel IT system
- Office management - ensure all machines and electronic equipment are in good working order and order various consumables
- Organising meetings, functions, training, and conferences - all logistics thereof
- Receiving visitors
- Minute taking, Agenda's as well as the distribution of minutes and monitoring of follow up actions
- Client liaison - both internal and external stake holders
- Filing of Contract on Doc-IT system (previously Content Manager) and updating/renewing annually
- Payments - complete requisition and take to Finance department for payment
- Company Credit card - monthly recon and submission to Finance Department
- Project administration - assist managers with various projects/arrangements
- Maintenance of electronic information system - updating relevant documents and acting as a help desk for enquiries and customer complaints
- Maintaining office stationery requirements
- Relief of Reception as and when required
- Act as a helpdesk when Managers are not available - manage complaints and resolution thereof
- Prioritised workload and managed multiple conflicting deadlines with attention to detail and within set timelines
- Edited and finalised letters before distribution to check for clarity and accuracy
OFFICE & PROJECT ADMINISTRATOR
Sanlam
02.2014 - 10.2016
- Office management - ensure all machines and electronic equipment are in good working order - arrange for service and stationary
- Electronic diary management for 3 Senior Managers via MS Outlook
- Travel arrangements - 5 managers
- Organising meetings, functions, training, and conferences - all logistics thereof
- Receiving visitors, arrange access cards and reserved parking
- Minute taking and distribution of minutes and monitor follow up actions
- Client liaison - both internal and external stake holders
- File management - paper based and electronic
- Finance system - capture all payments and ensure paid in time - provide proof of payment to vendors as requested
- Budget reconciliation - monthly - ensure all payments have gone off our E² finance system - ensure there is sufficient money available across all the cost centres
- Mail and information management on Sanlam systems
- Ordering and maintaining office stationery for all managers/staff
- Project administration
- Maintenance of electronic information system - updating relevant documents and acting as a help desk for enquiries
PERSONAL ASSISTANT TO REGIONAL MANAGER AND AREA MANAGER
Absa Bank
01.2010 - 01.2014
- Electronic diary management via Outlook
- Minutes of meetings and distribution thereof
- Assist with any follow up actions - keep manager updated on progress
- Collation of monthly statistics and various Regional Reports
- Logging of original Wills drafted and forwarding for Safe Custody
- Administration of Leads received from Estates department - follow up
- Typing of discount letters
- Reception duties
- Screening of telephone calls and direct to correct contact person
- Function as a helpdesk for client enquiries
- Ordering of office stationery and maintenance of office machinery
- Travel arrangements - local only
- Reconciliation of invoices and payments
- Typing and filing for managers
- Preparation of training material and printing thereof for Area manager
- Updating of team lists and departmental telephone lists
- Updating client complaints and compliments on CCP system - follow up
- Events management
- Consult with Advisers and draw statistics from VIS system
- Assist Area Manager with Power Point Presentations and printing of hand out material/bound presentations/meeting material
PERSONAL ASSISTANT
Sanlam Investments
04.2009 - 12.2009
- Diary management via Outlook for 5 managers and team members
- Payments
- Client liaison and screening of telephone calls and referring to correct person
- Events management
- Minutes of meetings and distribution thereof
- Drafting monthly reports and distribution thereof
- Maintenance of office stationery and machinery
- Departmental travel arrangements
- Typing for team members
SECRETARY
Sanlam
10.2007 - 03.2009
- Market Strategist and Head of Regional, Diary management via Lotus Notes
- Correspondence on behalf of management
- Collate monthly statistics, formulate reports, and distribute
- Payments of invoices on E² Financials System
- Screening of telephone calls for managers and team
- Events management
- Travel arrangements - local only
- Ordering of office stationery and maintenance of office equipment
- Assisted the 2 marketing coordinators with events management and ordering of marketing material via the online Inventory system
- Handling of petty cash and reconciliation thereof
SECRETARY TO OPERATIONAL MANAGERS
Sanlam
05.2004 - 09.2007
- Electronic diary management - Lotus Notes
- Updating monthly statistics and reports for management
- Events management
- Team conferences - including sourcing of venues
- Registration, refreshments, meeting material and certification
- Updating expensed incurred on cost centre and updating on server
- Minutes of meetings and distribution thereof
- Minutes of disciplinary hearings
- Handling of client complaints and ensuring they are satisfactorily managed
- Screening of telephone calls for managers
- Arranging tours of the Client Contact Centre
- Presentation - update information
- Preparation of folders for visitors
- Receive visitors at main reception
- Venue and refreshments
- Purchase of kitchen requirements
- Treasurer of the Secretary's Social Fund
- SAP Administration - capturing of kilometres and telephone costs
PERSONAL ASSISTANT
Sanlam
01.2003 - 01.2004
- Electronic diary management (Lotus Notes)
- Travel arrangements for managers and 50 Technology consultants in field
- General administrative duties
- Assist managers and technology consultants with monthly reports and statistics
- Preparation of contracts and typing thereof
- Updating personnel folders as and when required
SECRETARY
01.2003 - 06.2003
- Local and overseas travel arrangements
- Preparation of board packs for meetings
- Electronic diary management
- Arranging of meetings
- Departmental typing requirements
- Preparation of PowerPoint Presentations (printing and binding thereof)
Education
National Senior Certificate - Grade 12
Sarepta Senior Secondary
Kuilsriver, Cape TownSkills
- Good communicator
- Confident
- People's person
- Positive attitude
- Detail orientated
- Perseverance
- Confidentiality and discretion
- Executive calendar management
- Excellent verbal communication
- Strong Work Ethic
- Valid Driver's License
- Commitment to quality and service
- Professional and mature
Personal Information
- ID Number: 7303010216084
- Notice Period: Available Immediately
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
PERSONAL ASSISTANT
Capitec Bank
10.2022 - Current
EXECUTIVE ASSISTANT
Sanlam Financial Services
02.2021 - 10.2022
PERSONAL ASSISTANT
Glacier Financial Holdings
11.2016 - 01.2021
OFFICE & PROJECT ADMINISTRATOR
Sanlam
02.2014 - 10.2016
PERSONAL ASSISTANT TO REGIONAL MANAGER AND AREA MANAGER
Absa Bank
01.2010 - 01.2014
PERSONAL ASSISTANT
Sanlam Investments
04.2009 - 12.2009
SECRETARY
Sanlam
10.2007 - 03.2009
SECRETARY TO OPERATIONAL MANAGERS
Sanlam
05.2004 - 09.2007
PERSONAL ASSISTANT
Sanlam
01.2003 - 01.2004
SECRETARY
01.2003 - 06.2003
National Senior Certificate - Grade 12
Sarepta Senior Secondary
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