Bekiswa Petunia Senene
Summary
Innovative Researcher proficient at developing probing questions and generating meaningful results. Experienced at identifying and using new technologies and resources. Works effectively and collaboratively with teams and individuals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Researcher Jnr
XSELLerate Consulting
06.2023 - Current
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Streamlined data analysis processes with custom software solutions, improving speed and accuracy of results.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Stayed up-to-date on best practices in lead generation strategies by participating in industry forums and engaging with thought leaders, continuously improving personal performance.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Conducted competitive analysis to understand market trends effectively, allowing the company to stay ahead of competitors when generating leads.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Organized weekly meetings with the sales team to discuss progress, share insights, and update strategies accordingly for maximum efficiency in lead generation efforts.
- Created comprehensive reports for upper management detailing monthly lead generation activities, successes, and areas for improvement moving forward.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Established credibility as an industry expert, attending networking events to maintain connections and generate new leads.
- Collaborated with marketing teams to create targeted campaigns for lead generation, increasing overall brand awareness.
Gaming Hostess
Sun International Resorts
06.2018 - 02.2020
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took initial drink orders and relayed information to wait or bar staff.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Customer Service Manager
Legal and Tax Services
07.2010 - 09.2013
- Elevated customer satisfaction with detailed training programs for support staff.
- Pioneered mentorship program to expedite onboarding process for new hires.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Designed incentive programs to motivate staff and improve service levels.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Boosted customer retention rates through personalized follow-up strategies.
- Collaborated with IT department to streamline customer data management.
- Improved team morale by establishing recognition program for exceptional customer service.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Client Services Supervisor
Legal and Tax
2 2006 - 06.2010
- Resolving complaints telephonically and via e-mail correspondence and taking full responsibility for same
- Supervising +/- 15 agents on an inbound call centre
- Assisting with hiring of new staff and attending DC meetings
- Running of daily reports and monitoring of service levels
- Organizing team buildings and departmental socials
- Maintaining of interdepartmental relations
- Inbound call centre, answering +/- 40 calls a day
- Policy amendments, cancellations, reinstatements, retentions and general policy amendments +/- 20 a day
- Registration of claims and sending of claim forms
- General administration: - data capturing, faxing, filling and e-mailing the necessary client document.
- Reduced churn rate through proactive outreach efforts aimed at nurturing existing relationships within the account portfolio.
- Facilitated successful product launches by coordinating closely with clients, marketing teams, and sales representatives.
- Coordinated the efficient allocation of resources during peak periods, ensuring optimal coverage for all clients'' needs.
- Oversaw the successful onboarding of new hires into the organization, equipping them with the tools necessary to excel in their roles quickly.
- Mentored and developed team members, fostering strong relationships and promoting professional growth.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
Client services
Sportsman's Warehouse
06.2005 - 01.2006
- Receiving and sending goods to/from suppliers
- Invoicing stock
- Building relations between clientele and store
- Returns and exchanges.
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
- Continuously sought out opportunities for process improvements, resulting in more streamlined and efficient workflows within the Client Services department.
- Introduced process improvements that resulted in a more streamlined workflow within the Client Services department.
Education
Diploma - Food And Beverage
International Hotel School
Durban, South Africa 04.2001 -
Certificate in Taxation - Accounting Taxation
UNISA
Johannesburg, South Africa 04.2001 -
Matric -
St. Christopher's Academy
Kempton Park, South Africa 04.2001 -
Skills
Documentation And Reporting
Cross-Functional Teamwork
Attention to Detail
Progress Tracking
Delivering Presentations
Strong Work Ethic
Digital Research Tools
Solution Quality Assurance
Research program planning
Quality assurance standards
MS Office
Research Planning
Re
My name is Bekiswa P. Senene and I am currently looking for employment . I have over 20 years of experience in providing exceptional customer experiences, I am confident in my ability to deliver excellent service, to your clientele. My skills include excellent communication, problem-solving, and conflict resolution. I am a team player with a positive attitude and a passion for building strong relationships with customers.
I have attached my resume for your review. I would welcome the opportunity to discuss how my skills align with your team's needs.
Thank you for your time and consideration.
Sincerely,
Bekiswa Petunia Senene
bekiswa@gamil.com
+2767 633 1889
Applicant
Bekiswa Petunia Senene
References
- Michael Notolovitz Customer Care Manager Legal and Tax Services Contact: 0660345489
- Gail Harris Research Manager xSellerate Contact : 084 444 3993
Timeline
Researcher Jnr
XSELLerate Consulting
06.2023 - Current
Gaming Hostess
Sun International Resorts
06.2018 - 02.2020
Customer Service Manager
Legal and Tax Services
07.2010 - 09.2013
Client services
Sportsman's Warehouse
06.2005 - 01.2006
Diploma - Food And Beverage
International Hotel School
04.2001 -
Certificate in Taxation - Accounting Taxation
UNISA
04.2001 -
Matric -
St. Christopher's Academy
04.2001 -
Client Services Supervisor
Legal and Tax
2 2006 - 06.2010
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