Bernadine Swanepoel
Key Account Manager
147 Ellefsen Close, Langebaan,WC
Summary
Dynamic Key Account Manager with 10 years' plus experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations within the events industry. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
25
25
years of professional experience
Work History
Key Account Manager / Director
Afrique Visuel t/a Avant Garde
Johannesburg , Gauteng
01.2019 - Current
- Improved account management by predicting potential competitive threats and outlining proactive solutions within the audio visual events industry.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Maintained responsibility of sales, contracts, negotiations and reporting for accounts
Bookkeeper
CAV International PTY (Ltd)
Johannesburg and Cape Town , South Africa
03.2014 - 10.2021
- Established in Xero accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Supported operations by communicating with customers, filing documents and managing data.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Diminished financial discrepancies and managed monetary transactions.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Sales Executive
AV Alliance
CTICC, Cape Town , Western Cape
02.2008 - 12.2013
- Analyzed past sales data and team performance to develop realistic sales goals within the event industry.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
Conveyancing Secretary
Harmse Inc
Cape Town , Western Province
04.2007 - 01.2008
- Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
- Maintained fiscal records and accounts.
- Supported team of attorneys in practice of property law law.
- Filed documents with courts on behalf of attorney.
Restaurant Manager
Spur Steak Ranches
Cape Town , Western Cape
02.1998 - 06.2005
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Led and directed team members on effective methods, operations and procedures.
- Organized receptions, promotions and corporate luncheons.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Diploma - Business Management
Louis Group
Cape Town Diploma - Conveyancing Law
SA Law School
Cape Town High School Diploma -
Tygerberg College
Cape Town Skills
Key accounts development
Managerial Accounting
Key account management
Property accountability
Account reconciliations knowledge
Financial account maintenance
Accounting processes
Timeline
Key Account Manager / Director
Afrique Visuel t/a Avant Garde
01.2019 - Current
Bookkeeper
CAV International PTY (Ltd)
03.2014 - 10.2021
Sales Executive
AV Alliance
02.2008 - 12.2013
Conveyancing Secretary
Harmse Inc
04.2007 - 01.2008
Restaurant Manager
Spur Steak Ranches
02.1998 - 06.2005
Diploma - Business Management
Louis Group
Diploma - Conveyancing Law
SA Law School
High School Diploma -
Tygerberg College