Hi, I’m
Beauty Buhle Moyo
Midrand
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at any available position. Ready to help team achieve company goals.
Overview
4
years of professional experience
Work History
Mr. Aaron Schulman
Monitoring Agent
10.2021 - Current
Job overview
- Monitor API and Gateway uptime for all customer sites, using tools provided to maintain Pilots’ contracted 98% uptime SLA
- Participated in cross-functional projects that enhanced organizational capabilities within the realm of network infrastructure oversight.
- Investigate and rectify offline connections
Restart/reinitialize API and Gateway services, per site, as required - Log all work items completed, in the Sage Evolution CRM system
Respond to any support queries relating to the API and Gateway, via the approved channels - Monitor and support vendor callback codes to PILOT’s OpenAPI
- Ensure no duplicate Gateways are active as sites
- Ensure Gateway services are always active, but especially after servers have been rebooted or
updated - Maintained accurate records of all monitoring activities, providing a reliable reference point for future troubleshooting efforts.
- Ensure the API is always running, but especially after servers have been rebooted or updated
- Provided ongoing support to clients throughout the duration of their contract, ensuring optimal network performance and troubleshooting issues as needed.
- Investigate and resolve queries where EDI invoices have not been received or are duplicated
- Investigate and resolve queries related to online orders not arriving at site
- Investigate and resolve online order queries where references are required related to order
times/order statuses - Collaborated with IT teams to address technical issues, ensuring minimal downtime and optimal network performance.
- Investigate and resolve ESET and IronTree activations and communications issues
Mr J.Mabuza
Administrator
02.2020 - 07.2021
Job overview
- Preparing, organising and storing information in paper and digital form
- Streamlined office operations by implementing efficient administrative systems and procedures
- Dealing with queries on the phone and by email
- Greeting visitors at reception
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managing diaries, scheduling meetings and booking rooms
- Arranging travel and accommodation
- Arranging post and deliveries
- Taking minutes at meetings
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Typing up letters and reports
- Updating computer records using a database
- Printing and photocopying
- Ordering office supplies
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintaining office systems
- Liaising with suppliers and contractors
- Liaising with staff in other departments, e.g. finance, HR
Working in an office.
Education
MSC Business CollegeKempton Park , South Africa
IT Certification from Information Technology
04.2001
Kaalfontein Secondary SchoolMidrand , South Africa
High School Diploma
04.2001
Skills
Hard Skills:
Timeline
Monitoring Agent
Mr. Aaron Schulman
10.2021 - Current
Administrator
Mr J.Mabuza
02.2020 - 07.2021
MSC Business College
IT Certification from Information Technology
04.2001
Kaalfontein Secondary School
High School Diploma
04.2001
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