Beauty Muranda

I handle escalated complaints, process SAR and GDPR requests, and liaise with Client Operation teams as well as Lounge Partnership teams

• I reply to reviews, direct messages, and wall posts across the various social media platforms we handle namely X (formerly Twitter), Facebook, Instagram, and Trust Pilot
• I help clients who may not be in a position to email or place a call to the support team
• I ensure that the company is well represented on the public forums
• In the past two months, I have been placed in the position of second in command to my team leader
• I update performance and administration duty trackers and conduct coaching sessions with my colleagues when called upon to do so
• I have undertaken extra duties to ensure the team is performing and generally helping the department to run smoothly

• I assisted customers with their queries, complaints, and compliments via phone calls and emails
• I provided information about our products and services and processed enrolments and payments

• I drafted paperwork used in court proceedings for the attorney I worked for as a Paralegal
• I also did some conveyancing work
• I also performed receptionist duties

• I made flight bookings and changes for passengers
• I helped them with their enquiries about flight departures and arrivals
• I checked in passengers, allocated seats, and issued boarding passes
• I advised passengers about baggage allowances, restrictions, and any applicable charges
• I also advised regarding the services available for special needs passengers as well as unaccompanied minors