Beauty Kaswa
Carletonville
Summary
Results-driven BCom Business Management graduate with experience in customer service, administration, and sales. Skilled in managing high-volume calls, maintaining accurate records, and supporting teams in fast-paced environments. Proficient in MS Office with a strong attention to detail, offering valuable contributions to administrative and customer-facing roles.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
iSON Xperiences
06.2025 - Current
- Handle inbound and outbound customer calls, resolving billing, service, and technical queries professionally and efficiently.
- Capture and update customer details accurately while maintaining confidentiality and quality standards.
- Escalate complex issues and follow through until customer queries are resolved.
- Support service delivery by maintaining a professional and calm approach during customer interactions.
Chairperson & Treasurer
For His Glory Movement
Carletonville
02.2021 - 01.2022
- Led meetings, coordinated activities, and supported the organisation’s direction and administration.
- Managed budgeting, expenditure tracking, fundraising, and financial record keeping.
- Prepared reports and maintained accountability in organisational finances.
- Helped ensure effective planning and communication within the organisation.
Salesperson
Brand-Day Digital Media
Carletonville
08.2019 - 12.2020
- Promoted digital media services to clients and supported business growth through direct sales activity.
- Built positive client relationships, handled payments, and maintained accurate records.
- Managed stock tracking and assisted with day-to-day sales operations.
- Contributed to smooth customer service and general business administration.
Secretary & Treasurer
Learner's Christian movement
Carletonville
01.2017 - 11.2018
- Handled cash collections, budgeting, and financial reporting.
- Coordinated communication, scheduling, and administration for church-related activities, ensuring smooth execution and participant engagement.
- Facilitated events while maintaining accurate records, contributing to organized operations and effective resource allocation.
- Streamlined coordination and administrative follow-up, enhancing efficiency in task management and communication.
Education
BCom - Business Management
University of Johannesburg
Corer Kingsway avenue and University road Johannen12-2024
National Senior Certificate - English First Additional Language, Setswana Home Language, Mathematical Literacy, Life Orientation, Accounting, Business Studies, Economics
Relebogile Secondary School
Khutsong south carletonville 12-2018
Skills
- Customer Service
- Client Relationship Management
- Technical Support
- Billing Resolution
- Payment Handling
- Issue Escalation
- Cash Collection
- Record Keeping
- Financial Record Keeping
- Performance Reporting
- Sales Support
- Workflow Coordination
- Meeting Coordination
- Planning
- Scheduling
- Communication
- Confidentiality
- Quality Standards
- Inventory Management
- Performance Reporting
- Workflow Coordination
Accomplishments
- Top 10 Academic Achiever 2018
Languages
English
Advanced (C1)
C1
Setswana
Advanced (C1)
C1
Isixhosa
Beginner
A1
Isizulu
Beginner
A1
Timeline
Customer Service Agent
iSON Xperiences
06.2025 - Current
Chairperson & Treasurer
For His Glory Movement
02.2021 - 01.2022
Salesperson
Brand-Day Digital Media
08.2019 - 12.2020
Secretary & Treasurer
Learner's Christian movement
01.2017 - 11.2018
BCom - Business Management
University of Johannesburg
National Senior Certificate - English First Additional Language, Setswana Home Language, Mathematical Literacy, Life Orientation, Accounting, Business Studies, Economics
Relebogile Secondary School