Beatrice Songoana

• Preparation of quotations and invoices, updating database and handling inbound and outbound calls correspondence
• Administration and filling
• Organizing and planning meetings with clients for measurement and installations
• New Product sourcing for styling, sending out weekly newsletters for all database clients
• Adhoc duties.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Extracting production and operations reports
• Assessing and validating claims on the system
• Ensuring that accident documents and hospital record are processed timeously
• Training of new staff on how to use the system by creating and receiving accounts into in-house system
• Quality control of all work captured into database
• Manage or monitoring daily targets and production
• Ensuring that workflow process is clear to enable claims for submission
• Assessing and analyzing the work process flow and new ways to improve the workflow.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Extracting production and operational reports
• Assessing and validating claims on the system
• Ensuring that accident documents and hospital record are processed timeously
• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Improved employee performance by implementing training programs and conducting regular performance reviews.
• Oversaw day-to-day operations of large teams across several sites.
• Handling & delegating workload in the team
• Completing Accident statements, reports & status
• Printing of Accident documents & hospital records
• Training of new staff how to receive accounts into the system
• Quality checks of captured information
• Manage or monitoring daily targets and Production.

• Capturing clinical data of hospital accounts received
• Updating of hospital accounts
• Exporting of reports of all data captured
• Ensuring that daily target is met.
• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
• Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.

Operating the switchboard with Incoming & outgoing calls

• Recording of incoming & outgoing mails
• Making travelling bookings for MD & Board members
• Booking venue for board meetings
• Handling of petty cash
• Distribution of stock levels for stationery for the units.
• Connected callers with appropriate professional, department, or business.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Capturing and updating patient's hospital admissions on the MVA system
• Telephonic Interview with patients to determine the cause of the accident to compile/maintain the accident statement
• Making follow-up with the police services/traffic department to confirm the case number and accident report number
• Pulling out of hospital accounts & updating
• Compilation and preparation of accident accounts for submission to RAF
• Scanning and maintenance of electronic copies of accounts.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

• Monitoring of vehicle signals and follow-up with clients regarding the signal received
• Testing the device on vehicles to confirm its proper functioning
• Scheduling for vehicle device fittings.

• Receiving and screening of emergency calls
• Transferring all emergency calls to relevant departments (i.e
• Ambulances, police stations, fire brigades and road assistance)
• Scheduling for vehicle device fittings.