Beatrice Mofokeng
Katlehong,South Africa
Summary
A seasoned professional who brings a wealth of expertise to the table, marked by a results-driven ethos, with extensive experience in customer service and management. Adept at navigating the demands of a fast-paced, deadline-oriented workplace with precision and poise. Over 20 years of sales and client service proficiency, able to thrive in both collaborative and autonomous settings. My customer-centric approach is a testament to my commitment to excellence. A dedicated and reliable team player with strong communication skills.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work history
Bank Manager
CAPITEC BANK
Alberton, Vosloorus, South Africa
2011.01 - 2023.11
- Spearheaded service delivery overhaul, markedly elevating customer satisfaction during branch interactions.
- Achieved significant reduction in client complaints, from six per month to 0-1 per quarter.
- Surpassed KPIs, boosting branch profitability from under R300,000 to over R500,000 monthly.
- Elevated Promenade Alberton branch to Band 3 status, achieving monthly profits exceeding R700,000 post-2012.
- Coordinated staff training programmes, promoted professional development within the team.
- Cultivated a unified team atmosphere, streamlining branch operations and customer service.
- Led the successful inauguration of Hlahatsi branch in 2014, rapidly advancing it to Band 2 with profits over R500,000 monthly.
- Transformed Naledi branch in 2017, improving client service, fraud management, and team synergy, consistently outperforming KPIs and earning quarterly team accolades.
- Transitioned between Plaza and Naledi branches from 2018 to 2023, receiving recognition for client service, retention, and fostering a culture of excellence within the team.
- Fostered a cooperative working environment through effective leadership techniques.
- Mitigated potential risks through careful evaluation of loan applications.
Assistant Branch Manager
CAPITEC BANK
Katlehong
2009.12 - 2010.12
- Spearheaded branch efforts to surpass quarterly sales goals, achieving consistent monthly success and securing team recognition through quarterly awards.
- Fostered strong relationships with customers, influencing loyalty and retention.
- Improved branch efficiency by streamlining administrative processes.
- Partnered with Branch Manager to devise effective operational strategies.
- Assisted in staff training programmes for better skill development.
Sales Consultant
CAPITEC BANK
Katlehong
2007.10 - 2009.11
- Implemented creative sales strategies, boosting new customer acquisitions by a substantial margin in the first 6 months.
- Excelled in client relationship management, resulting in superior client retention and consistently surpassing KPIs.
- Conducted market research to identify new opportunities and understand competitor strategies.
- Provided after-sales support to ensure customer satisfaction and encourage repeat business.
- Yielded higher sales revenue through upselling techniques.
- Monitored inventory levels to prevent stock shortages and overages.
Branch Manager
BLUE FINANCIAL SERVICES
Johannesburg
2003.06 - 2007.06
- Drove branch profitability by strategically planning, leading, and managing daily operations, optimizing resource allocation to enhance sales through exceptional client service.
- Oversaw daily branch operations, ensuring compliance with company policies and regulatory standards.
- Managed and coached a team of sales and service staff to achieve performance targets.
- Developed and implemented strategies to drive branch sales growth and profitability.
- Built and maintained strong customer relationships, resolving issues and promoting brand loyalty.
School Secretary
VECTOR COMBINED SCHOOL
Johannesburg, Gauteng
1997.01 - 2003.04
- Handled all incoming calls and correspondence promptly, fostering positive relations with external parties.
- Handled complaints from parents or students resolving issues professionally.
- Facilitated communication between teaching staff and non-teaching staff promoting teamwork within institution.
- Liaised with suppliers for procurement of office supplies ensuring smooth operation of the school office.
- Prepared reports on student attendance as required by local education authorities.
- Used excellent interpersonal skills during interactions with students' parent's teachers enhancing school's reputation.
- Managed school office operations, ensuring smooth running of daily activities.
- Kept track of inventory managing available resources effectively.
- Organised school events, contributing to community involvement.
- Assisted headteacher with administrative tasks, providing necessary support for effective leadership.
- Coordinated travel arrangements for field trips, ensuring safety of students.
- Maintained up-to-date student records, adhering to confidentiality protocols.
Education
Genman NQF Level 5 - Management
Cornerstone
South Africa 2021.01 - 2022.03
Certificate of Higher Education - Adminstration
Vector Business College
Johannesburg, Gauteng 1996.01 - 1996.12
Certificate in Executive Support - Executive support
UCT
South Africa 2024.03 - 2024.06
Skills
- Customer service delivery
- Time management efficiency
- Decision-Making proficiency
- Strategic visioning
- Leadership excellence
- Customer relations
- Employee management
- Operational leadership
- Project management
References
- Khanyisa Ngqakayi, Capitec Bank, 0672295516/0737663475, Khanyisangqakayi@capitecbank.co.za
- Azande Legodi, Capitec Bank, 0782331221, Azandelegodi@capitecbank.co.za
Timeline
Certificate in Executive Support - Executive support
UCT
2024.03 - 2024.06
Genman NQF Level 5 - Management
Cornerstone
2021.01 - 2022.03
Bank Manager
CAPITEC BANK
2011.01 - 2023.11
Assistant Branch Manager
CAPITEC BANK
2009.12 - 2010.12
Sales Consultant
CAPITEC BANK
2007.10 - 2009.11
Branch Manager
BLUE FINANCIAL SERVICES
2003.06 - 2007.06
School Secretary
VECTOR COMBINED SCHOOL
1997.01 - 2003.04
Certificate of Higher Education - Adminstration
Vector Business College
1996.01 - 1996.12