Beatrice Johnson Motoulaya
DSM
Summary
Skilled Business Development leader offering ten years of experience in leading business, operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with a proven track record of exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
NATIONAL BANK OF COMMERCE
11.2020 - Current
- Main purpose is to drive Loan and Advances, Deposit, and alternative product growth at branch
- This entails managing of all Sales Activities, Supporting, monitoring, training and coaching of Branch Sales Officers
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Cross selling of all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products, FX Transfer, and managed to grow profit before tax by 85% in year 2022-2023
- Maintaining database of High-net-worth customers in my branch, Monitoring of branch business growth through KPI, Loan turnaround time for loans and recovery support, Responsible for PAR and NPL of Branch retail loans, Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at Branch level.
PERSONAL BANKER
NATIONAL BANK OF COMMERCE
07.2018 - 11.2020
- Ensuring punctuality and availability to clients
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Logging all complaints and complements on Customer Care Process system as per policy and procedures
- Maintaining and growing my asset and liability portfolio
- Regularly checking on my portfolio making sure my customers get all service they need and use NBC for all their financial needs, also giving feedback on time to customers so as to eliminate all complaints
- Proactively identifying ways to improve control environment by considering what could go wrong in processes I operate and how errors could be prevented - focusing on fixing root causes and taking ownership of identified actions
- Making sure Branch NPL ratio is at 3% or below at end of every year
LEAD GENERATOR
NATIONAL BANK OF COMMERCE
04.2014 - 07.2018
- Follow up on leads and convert potentially profitable customer into sale
- Develop new business via telephone, face to face and mass communication such as emails to introduce bank's product and identify potential customers within target market
- Selling and processing group loans to individuals under scheme identified by bank
- Prepare and analyze sales pipeline reports
- Manage data for new clients ensuring all information are accurate and documents are attached
- Fulfill customer needs by providing appropriate banking advice and referring customer to extend to new segment like mobile banking and other bank products
- Achieve monthly sales targets provided by 125%
- Ensure customer is Satisfied with service provided.
Education
Diploma In Business Administration and Management - Business Administration And Management
Tumaini University Dar Es Salaam
Dar Es Salaam10.2025
Certificate in mortgage financing - Mortgage Financing
Bank of Tanzania Academy
Mwanza10.2023
Certificate of Participation in mortgage financing - Mortgage
The Tanzania Institute Of Bankers
Dar Es Salaam09.2019
Certificate Of Banc assurance Program - Banc Assurance
Institute Of Finance Management
Dar Es Salaam04.2019
Certificate of Banking and Finance - Banking And Finance
Institute Of Finance Management
Dar Es Salaam11.2012
Certificate- Ordinary Certificate in Secondary Education - Secondary Education
Mawelewele Secondary School
Iringa10.2009
Certificate in Primary Education - Primary Education
Jitegemee Primary School
Iringa10.2005
Skills
- Team Leadership
- Business development and planning
- World class Customer Service
- Negotiations
- Relationship building and management
- Mentoring and Coaching
- Verbal and written communication
- Knowledge in banking products and commercial awareness
- Awareness of BOT Regulation
- Knowledge in Mortgage products
- Flexible and open to change and quick learner
Achievements AND Awards
- Increased branch yearly profit before tax by 85% in 2022-2023.
- Growth of mortgage book by 88% in the year 2022-2023
- Demonstrated substantial leadership and coaching skills by developing three of my colleagues into another roles
- One trophy and certificate of achievement in the year 2019 for being the best personal banker of the year by exceeding my overall targets and achieving a score of 155%
- Best lead generator in Barclays Africa premier league awards in the year 2017
- Two Trophies for being the best performer in lead generator category in sales 2017
- 5 Certificate of achievement and recognition for being one of best sales officers in 2014, 2015, 2016 and 2017 by demonstrating the continued commitment required to achieve excellence and success
Languages
English
Swahili
References
- Abel Kaseko,
Head of Product Sales
National Bank of Commerce,
P. O BOX 1863, Dar es Salaam,
0767 211 571,
Abel.kaseko@nbc.co.tz
- Mariam Kombo,
Branch Manager Samora Branch,
National Bank of Commerce,
P. O BOX 1863, Dar es Salaam,
0767 211 745,
Mariam.kombo@nbc.co.tz
- Pudensiana Lihamwike
Branch Manager Mbezi Beach Branch,
National Bank Of Commerce,
P. O. Box 1863 Dares Salaam,
0764 210 691,
pudensiana.lihamwike@nbc.co.tz
Hobbies and Interests
Hobbies: Traveling, learning new things, and swimming
Timeline
BUSINESS DEVELOPMENT MANAGER
NATIONAL BANK OF COMMERCE
11.2020 - Current
PERSONAL BANKER
NATIONAL BANK OF COMMERCE
07.2018 - 11.2020
LEAD GENERATOR
NATIONAL BANK OF COMMERCE
04.2014 - 07.2018
Diploma In Business Administration and Management - Business Administration And Management
Tumaini University Dar Es Salaam
Certificate in mortgage financing - Mortgage Financing
Bank of Tanzania Academy
Certificate of Participation in mortgage financing - Mortgage
The Tanzania Institute Of Bankers
Certificate Of Banc assurance Program - Banc Assurance
Institute Of Finance Management
Certificate of Banking and Finance - Banking And Finance
Institute Of Finance Management
Certificate- Ordinary Certificate in Secondary Education - Secondary Education
Mawelewele Secondary School
Certificate in Primary Education - Primary Education
Jitegemee Primary School
Similar Profiles
Kimberly PriemKimberly Priem
Bank Branch Manager at National Bank Of CommerceBank Branch Manager at National Bank Of Commerce
Lauryin LutimbaLauryin Lutimba
Intern- Customer Experience at National Bank of CommerceIntern- Customer Experience at National Bank of Commerce
Scholarose MaloshaScholarose Malosha
Business Analyst at National Bank of CommerceBusiness Analyst at National Bank of Commerce