Beatrice Erwini Fussi
Dar es Salaam
Summary
Dynamic Banking Relationship Manager with a proven track record at Standard Chartered Bank Tanzania, excelling in sales strategy and relationship management. Adept at driving portfolio growth and enhancing sales productivity while training teams to achieve targets. Recognized for effective risk assessment and delivering exceptional customer service, ensuring robust client partnerships.
Overview
15
15
years of professional experience
Work History
Employee Banking Relationship Manager
Standard Chartered Bank Tanzania
Dar
07.2018 - Current
- Achieved team sales targets while enhancing overall sales productivity.
- Onboarded new companies to expand business portfolio.
- Activated dormant companies to increase revenue streams.
- Grew portfolio by establishing relationships that maximized revenues.
- Collaborated with collection team on non-performing loans for effective resolutions.
- Managed portfolio through strong stakeholder relationships.
- Worked closely with corporate relationship managers to generate new leads.
- Conducted campaign analysis to support strategic business proposals.
BAW Relationship Manager
Barclays Bank Tanzania Ltd
Dar
09.2017 - 07.2018
- Achieved acquisition budgets for Retail business by managing Barclay at Work relationships nationwide.
- Signed and managed relationships with BAW companies, collaborating with Retail Credit on repayments and credit performance.
- Established and marketed Scheme/Barclays Direct Payroll accounts and Loans to enhance client offerings.
- Monitored performance of BAW sales teams, evaluating productivity and quality against targets.
- Maintained portfolio quality within agreed metrics to ensure revenue budget achievement.
- Developed long-term relationships with high-value Corporate Companies through effective Workplace Banking support.
- Managed end-to-end product origination process, continuously reviewing procedures for efficiency improvements.
Sales Manager
Barclays Bank Tanzania Ltd
Dar
10.2012 - 08.2017
- Monitored and maximized utilization levels for allocated relationships.
- Facilitated cross-selling opportunities by generating leads for products.
- Developed proactive solutions for customer service-related issues.
- Managed all account servicing matters, including complaints and inquiries, within agreed turnaround times.
- Collaborated with operational units within service delivery centers to enhance service quality.
- Provided face-to-face service when customer issues could not be resolved over the phone.
- Led a team focused on liability and asset sales while offering ongoing coaching on sales strategies.
- Conducted regular visits to client companies, ensuring payroll deductions were accurately captured according to government regulations.
Loan Officer
Barclays Bank Tanzania Ltd
Dar
12.2009 - 10.2012
- Monitored and maximized utilization levels for allocated relationships to enhance customer base.
- Handled credit matters for retail and high-end clients, ensuring tailored service delivery.
- Managed various bank products including premiere loans, scheme loans, and credit cards.
- Provided proactive solutions to customer service issues for retail and premiere customers.
- Addressed all account servicing matters for allocated relationships within agreed turnaround times.
- Collaborated with operational units within service delivery centers to improve efficiency.
- Conducted in-person visits for businesses requiring face-to-face engagement beyond phone or email.
- Performed credit assessments of customer profiles to determine viability of credit facilities.
Education
Advanced Diploma - Accounts
INSTITUTE OF FINANCE MANAGEMENT (IFM)
DAR ES SALAAM, TANZANIA08.2009
Advanced Certificate - Secondary Education
SHYCOM
SHINYANGA, TANZANIA11.2006
Certificate - Secondary Education
ST. ANTHONY SECONDARY SCHOOL
DAR ES SALAAM, TANZANIA11.2003
Skills
- Sales strategy
- Risk assessment
- Customer service
- Relationship management
- Employee training
- Performance management
- Portfolio management
- Team leadership
- Sales productivity
Awards
- Certificate of recognition for living our values particularly EXCELLENCE, 03/31/15
- Certificate of recognition for living our values particularly EXCELLENCE, 12/31/15
- Certificate of award in recognition of outstanding performance, 12/31/16
- Outstanding performance and Role Model in Behaviour, 12/31/21
Hobbies and Interests
- Socializing
- Understanding various cultures
- Social and charity work
- Volunteering
References
References available upon request.
Timeline
Employee Banking Relationship Manager
Standard Chartered Bank Tanzania
07.2018 - Current
BAW Relationship Manager
Barclays Bank Tanzania Ltd
09.2017 - 07.2018
Sales Manager
Barclays Bank Tanzania Ltd
10.2012 - 08.2017
Loan Officer
Barclays Bank Tanzania Ltd
12.2009 - 10.2012
Advanced Diploma - Accounts
INSTITUTE OF FINANCE MANAGEMENT (IFM)
Advanced Certificate - Secondary Education
SHYCOM
Certificate - Secondary Education
ST. ANTHONY SECONDARY SCHOOL
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