Beatra Pretorius
Potchefstroom
Summary
Detail-oriented and experienced operational and training administrator with payroll, investigations, and administrative operations expertise. Skilled in handling confidential matters, streamlining processes, and ensuring organizational efficiency. Proven ability to manage multiple tasks, maintain high ethical standards, and deliver results under pressure.
Overview
10
10
years of professional experience
12105
12105
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Operational Admin and Training Administrator
Mooirivier Beskerming
04.2023 - Current
- Handling timesheets, and staff leave for reaction officers and guarding officers
- Coordinated training center submissions for PSIRA grades and issuing certificates
- POPIA & PAIA processing of confidential information regarding crime
- Assisting with information regarding Investigations
- Compile reports on security incidents
- Renewal of PSIRA certificates for the company and every other officer subscribed to PSIRA to comply with the PSIRA Act as well as the PSIRA LAW
- Handling client services regarding PSIRA and reaction complaints
- Handling salary queries and liaising with the finance department for corrections to be made
- Booking vehicles for services if management is not available
- Vehicle inspections and kilometer reading processing to ensure vehicles are serviced on the kilometer and to ensure we stay within each vehicle's warranty
- Refill medical bags and ensure there is enough stock on hand
- Served as a subject matter expert in the field of Training Administration, staying informed on industry trends and best practices to inform organizational training strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
- Coordinated special events logistics from a security perspective ensuring adequate staffing, proper equipment deployment, and effective security protocols.
- Safeguarded sensitive information through proper handling, storage, and disposal procedures in accordance with company policy.
- Investigated incidents and wrote reports.
Admin Officer / Private Investigator
Willshir & Associates
02.2021 - 04.2023
- Managed monthly Sage payroll and SARS PAYE returns
- Handled timesheets, UIF submissions, and staff leave management
- Coordinated training center submissions for PSIRA grades and issued certificates
- Conducted track and trace investigations for the company
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained inventory of office supplies and placed orders.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Admin Manager (Own business with husband divorced)
PH Security
06.2016 - 12.2020
- Oversaw VIP payroll and time systems
- Coordinated site visits, maintenance, and inspection handling
- Managed investigations and compiled reports for security incidents
- Ensured effective scheduling of guards and handled technical queries
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
- Created organized filing system to manage department documents.
- Completed Monthly payroll for 100 employees.
Receptionist
Enslins Auditors
06.2015 - 12.2015
- Managed petty cash and SARS inquiries for VAT and UIF registrations
- Coordinated appointments, client communication, and debt collections
- Organized office supplies and ensure smooth daily operations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
10-Week Academy Graduate -
COBRA Self-Defense Systems
Private Investigator - undefined
HJN Training
ISO 18788 course - Internal Training MB
Human Rights
SAQA Unit standard 244335 - Internal Training MB
Special Events
SAQA Unit Standard 117871 - undefined
Facilitator
10-Week Academy Graduate -
COBRA Self-Defense Systems
Grade E, D, C, B, A Certification -
PSIRA
Matric -
Hoër Volkskool Potchefstroom
Finishing School -
Equilibria School of Life
Potchefstroom11-2012
Calgel Nail Technician -
Calgel South Africa
Potchefstroom01-2012
Skills
Detail-oriented
Learning management systems
Employee engagement
New hire on-boarding
Verbal and written communication
Training facilitation
Human resources
Customer service
Time management
Data entry
Multitasking
Employee relations
Effective communication
Certification
Equilibria School of Life, Finishing School, 2012
Timeline
Operational Admin and Training Administrator
Mooirivier Beskerming
04.2023 - Current
Admin Officer / Private Investigator
Willshir & Associates
02.2021 - 04.2023
Admin Manager (Own business with husband divorced)
PH Security
06.2016 - 12.2020
Receptionist
Enslins Auditors
06.2015 - 12.2015
Private Investigator - undefined
HJN Training
ISO 18788 course - Internal Training MB
Human Rights
SAQA Unit standard 244335 - Internal Training MB
Special Events
SAQA Unit Standard 117871 - undefined
Facilitator
10-Week Academy Graduate -
COBRA Self-Defense Systems
10-Week Academy Graduate -
COBRA Self-Defense Systems
Grade E, D, C, B, A Certification -
PSIRA
Matric -
Hoër Volkskool Potchefstroom
Finishing School -
Equilibria School of Life
Calgel Nail Technician -
Calgel South Africa