Summary
Overview
Work History
Education
Skills
Language
References
Accomplishments
Timeline
Generic
Bayanda Msomi

Bayanda Msomi

Durban

Summary

I am a customer-focused professional with experience as a Customer Advisor and Receptionist, skilled in handling high-volume queries and delivering excellent service. Strong communication and organisational abilities, with a proven track record of managing client interactions.

Overview

3
3
years of professional experience

Work History

Receptionist

Concentrix
04.2025 - Current

Admin Assistance

Outworx Call Center
07.2024 - 01.2025
  • Delivered comprehensive administrative support by efficiently managing schedules to optimise team workflows.
  • Ensured accuracy of records and documentation to facilitate seamless information retrieval and compliance.
  • Oversaw front desk operations by greeting visitors, directing calls, and addressing enquiries to enhance customer experience.

Customer Advisor

Call center BPO
08.2023 - 06.2024
  • Managed high volumes of local and international customer queries via phone and email, ensuring timely issue resolution.
  • Supported customers with product enquiries and billing concerns, fostering positive customer relationships.

Education

Bachelor of Laws (LLB) - Law

University of South Africa
01-2021

Certificate of Higher Education - Information Technology

Durban University of South Africa
Durban, KZN
01-2023

Matric -

Roseville Secondary School

Skills

  • Front desk operations
  • Office Management
  • Documentation Management
  • Data entry
  • Customer Service
  • Organisation
  • Time Management
  • Effective Communication
  • Communication skills
  • Relationship Building

Language

English
IsiZulu

References

  • Lindiwe Mkhize, 073 445 4821, Samkelisiwe@concentrix.com
  • Tamia Mgadi

Accomplishments

  • Participated in court shadowing programmes with the NPA
  • Participated in street law programmes

Timeline

Receptionist

Concentrix
04.2025 - Current

Admin Assistance

Outworx Call Center
07.2024 - 01.2025

Customer Advisor

Call center BPO
08.2023 - 06.2024

Bachelor of Laws (LLB) - Law

University of South Africa

Certificate of Higher Education - Information Technology

Durban University of South Africa

Matric -

Roseville Secondary School
Bayanda Msomi