BATUASA MUSANGILAY
Kenilworth
Summary
Reliable Room Attendant with experience in maintaining cleanliness, ensuring guest satisfaction, and adhering to hotel standards. Strengths include time management and high quality service delivery under pressure. Notable for positive impact on guest experiences through prompt issue resolution and exemplary customer service skills.
Overview
8
8
years of professional experience
Work History
Room Attendant
Alphen Boutique Hotel & Spa
Cape Town
12.2022 - Current
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
Room Attendant
The Andros Boutique Hotel
Cape Town
01.2017 - 01.2021
- Provided guests with information about local attractions and services using a variety of resources.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Folded laundry items such as sheets and towels according to established standards.
- Communicated with maintenance team on damages to repair.
Education
High School Diploma -
Saint Michelle
Kinshasa Congo Drc07-2003
Some College (No Degree) - Community community development
Cornestone Institute
Cape TownSkills
- E
- Guest room confidentiality
- Corporate vision and values
- Maintenance reports
- Front desk communications
- Room inspection
- Initiative-taking
- Teamwork orientation
- Housekeeping
References
Available Upon Request
Languages
English
Languages
French
First Language
English
Intermediate (B1)
B1
Timeline
Room Attendant
Alphen Boutique Hotel & Spa
12.2022 - Current
Room Attendant
The Andros Boutique Hotel
01.2017 - 01.2021
High School Diploma -
Saint Michelle
Some College (No Degree) - Community community development
Cornestone Institute
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