Batuasa Musangilay
Summary
Reliable person, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
11
11
years of professional experience
Work History
Caretaker
CHRIST
CAPE TOWN
01.2020 - Current
- As a, l play an important role in the day-to-day upkeep of Christ Church,particularly in relation to security and maintenance
- The Caretaker will support thechurch wardens and Vicar in ensuring that the church building is kept to a highstandard of repair and order, and to facilitate the effective use of the building forboth church activities and wider community use
- This involves carrying out routineand basic maintenance tasks, liaising with contractors for more complex repair andimprovement work to be carried out, supporting services and events at the churchto take place, and facilitating third-party hire of the church building
- As caretaker Iam expected to work flexibly and may need to be available some evenings andweekends to support events taking place at the church
- Exactly when hours shouldbe worked is agreed weekly in advance between the Caretaker, the church wardens,the Vicar, and the church administrator.
Porter
Hotel Mandela
Cape Town
03.2017 - 03.2019
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Demonstrated commitment through impeccable attendance and quality performance.
- Adhered to company safety regulations and OSHA requirements.
CLeaner
Hotel Mandela
Cape Town
03.2014 - 01.2016
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Completed routine floor stripping, sealing and finishing.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Applied insecticides and released fumigants to guard against insect and rodent infestations.
Waiter
Hotel grace
CAPE TOWN
02.2011 - 12.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
room attendant
JUNUARY
Cape Town
01.2008 - 05.2010
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Maintained linen cart so that it was neat and organized.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained inventory of items that were placed in each guest room.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
Education
Conestone Institute
Cape Town11.2013
High School Diploma -
Saint Michelle
Congo Kinshasa07.2007
Skills
- Professionnelles
- Computer
- Intermediate
- Writing
- Langues
- English
- Proficient
- French
- Conversational
- Profil
- I am a hard-working, honest individual I am a good timekeeper, always willing to
- Learn new skills I am friendly, helpful, and polite, have a good sense of humor I am
- Able to work independently in busy environments and also within a team setting I
- Am outgoing and tactful, and able to listen effectively when solving problems
- Experience professionnelle
- Construction Project Oversight
- Deposits Management
Timeline
Caretaker
CHRIST
01.2020 - Current
Porter
Hotel Mandela
03.2017 - 03.2019
CLeaner
Hotel Mandela
03.2014 - 01.2016
Waiter
Hotel grace
02.2011 - 12.2012
room attendant
JUNUARY
01.2008 - 05.2010
Conestone Institute
High School Diploma -
Saint Michelle
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