Hi, I’m
Batsile Thinyane
Operations Manager
Midrand
Summary
As a Senior Operations Manager at MKBOLT, I leverage analytical thinking and effective leadership to enhance operational workflows, significantly boosting customer satisfaction and employee performance. My strategic approach to decision-making and team collaboration resulted in measurable improvements, showcasing my ability to drive success and innovation in challenging environments. I have Completed 20 hours thus far in community service and Enjoy giving my Clients the Best I can.
Overview
2
years of professional experience
Work History
MKBOLT
Senior Operations Manager
02.2023 - Current
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Education
Crawford College International 17 Lonehill Blvd, Lone Hill, Sandton, 2062
Matric
12.2024
Skills
Effective leader
Timeline
Senior Operations Manager
MKBOLT
02.2023 - Current
Crawford College International
Matric
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