Bathandekile Fortunate Ngoyi
Technical And Sales Cosulatnt
Orlando east
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Sales, Tecnical and Payments Consultant
Multichoice
10.2019 - Current
- Sell Dstv products to customer that walk into the Service/Experience Centre.
- Provide/Meet Monthly Targets that are set-out by the sales team and ensure that healthy relations are maintained with our customers daily.
- Ensure the successful resolution and follow-ups of escalated customer queries from customers within agreed timelines.
- Assist customers that bring in their Faulty decoders and other devices that need troubleshooting .
- Offer insurance products EG. Decoder & installation insurance.
- Offer Funeral Cover policies ,Subscription waiver policies & Debt waiver insurance to contract customers.
- Sales products that I offer to customers include Decoder Plan Contracts and Internet Products offered through Dstv.
- Offer Video streaming products such as Showmax and Dstv Stream Subsriptions.
Sales Consultant
Afrizan Personnel
03.2015 - 09.2019
- Sales Consultant for Multichoice Retail Sales
- I interacted with DSTV customers and provide information too customers buying Dstv products at Makro SA Stores
- I addressed inquiries regarding products and services
- In addition, I dealt with and helped resolve any customer complaints
- For instance, a customer may need assistance with opening an account
- I assisted customers with setting up debit orders, upgrading their services, and assisted them with their billing queries
- Reference: Afrizan Personnel
- Contact Person: Jackie Mills/ Malinda George
- Contact Number: 011 884 8010
- Contact Person: Austin Mathebula (Dstv Rep)
- Contact Details: 0726332491 / 0787668336
Call Operator/ Receptionist
Nhlamukgo Construction
01.2013 - 01.2014
- Answering inbound calls
- Assisting Customers specific inquiries
- Building customer’s interest in the services and products offered by the company
- Providing personalized customer service of the highest level
Education
Grade 12 - English, economics, Business Studies, Life Orientation, Mathematical Literacy and Tourism, Afrikaans
Bantori High School
Bachelor Degree - Psychology
Midrand Graduate Institute
01.2012 - 01.2013
Higher Certificate - Information Technology Technical Support
IFundi
Johannesburg 01.2016 - 01.2017
Skills
Effective communication
Tertiary Level
- Midrand Graduate Institute, Bachelor Degree in Psychology, 01/01/12 - 12/31/13, Could not receive funding
- Rosebank College, Higher Certificate in Business Management, 01/01/16 - 12/31/17
Specific Skills
- Excellent communication skills
- Ability to work on own initiative
- Team player
- Good problem-solving skills
- Excellent customer service skills
- Strong negotiation skills
- Microsoft Office literate
Personal Information
- ID Number: 9308030208084
- Dependents: 1
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 08/03/93
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Sales, Tecnical and Payments Consultant
Multichoice
10.2019 - Current
Higher Certificate - Information Technology Technical Support
IFundi
01.2016 - 01.2017
Sales Consultant
Afrizan Personnel
03.2015 - 09.2019
Call Operator/ Receptionist
Nhlamukgo Construction
01.2013 - 01.2014
Bachelor Degree - Psychology
Midrand Graduate Institute
01.2012 - 01.2013
Grade 12 - English, economics, Business Studies, Life Orientation, Mathematical Literacy and Tourism, Afrikaans
Bantori High School
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