Bathabile Judith Maluleka

Office Administrator

Cradle Technology Services

10.2018 - Current

Manage office operations: Oversee daily office functions and ensure a smooth and efficient workflow.
Handle communication: Answer phones, manage emails, and greet visitors.
Organize and maintain records: File documents, maintain databases, and manage office supplies.
Handle correspondence and reports: Type letters and reports.
Assist with finances: Petty cash handling,assisting in debt collecting procedures and manage invoices.
Provide technical support: Logging devices for repairs on the system, Schedule technicians for site support and creating support tickets for customers.
Maintain IT records: Ensure computer records are accurate and up-to-date.
Records and Filing: Organizing, creating, and maintaining efficient paper and digital filing systems and databases, ensuring confidentiality and compliance.
Supply Management: Tracking inventory, ordering office supplies (stationery, computer equipment, etc.), and managing relationships with suppliers and vendors.
HR Assistance: Supporting the human resources department with onboarding new employees, managing personnel records, and administering new hire documentation.
Documentation: Maintaining IT asset inventories and documenting common technical procedures and issue resolutions.
Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Tracking office supplies and restocked low items to keep team members on-task and productive.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.