Bathabile Moloi
Front End Supervisor, Data Capture, Receptionist
Durban
Summary
Dynamic leader with proven expertise in staff management and problem-solving, honed at Bluff SuperSpar and Aqua Sales. Excelled in training and mentoring teams to enhance customer satisfaction and streamline operations, achieving significant efficiency improvements. Skilled in cash handling and administrative support, adept at fostering a productive and harmonious work environment.
Overview
14
14
years of professional experience
Work History
Front End Supervisor
Bluff SuperSpar
01.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Supervisor
Aqua Sales
01.2011 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Matric -
Vukuzakhr High School
Skills
Training and mentoring
Problem-solving skills
Administrative support
Social perceptiveness
Team Supervision
Opening and closing procedures
Staff Management
Cash Handling
Word processing
Time management
Order management
Timeline
Front End Supervisor
Bluff SuperSpar
01.2022 - Current
Supervisor
Aqua Sales
01.2011 - 01.2019
Matric -
Vukuzakhr High School