Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bathabile Moloi

Front End Supervisor, Data Capture, Receptionist
Durban

Summary

Dynamic leader with proven expertise in staff management and problem-solving, honed at Bluff SuperSpar and Aqua Sales. Excelled in training and mentoring teams to enhance customer satisfaction and streamline operations, achieving significant efficiency improvements. Skilled in cash handling and administrative support, adept at fostering a productive and harmonious work environment.

Overview

14
14
years of professional experience

Work History

Front End Supervisor

Bluff SuperSpar
01.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.

Supervisor

Aqua Sales
01.2011 - 01.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Matric -

Vukuzakhr High School

Skills

Training and mentoring

Timeline

Front End Supervisor

Bluff SuperSpar
01.2022 - Current

Supervisor

Aqua Sales
01.2011 - 01.2019

Matric -

Vukuzakhr High School

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Bathabile MoloiFront End Supervisor, Data Capture, Receptionist