Receptionist Assistant
Dr LP Setoaba
07.2024 - Current
Bathabile Mbeje
Receptionist
Empangeni ,KwaZulu Natal
Timeline
National Certificate - Hospital Administration
Coastal KZN TVET College
01.2022 - 06.2024
Waitress
CaneCutters
01.2021 - 12.2021
Work History
Receptionist Assistant
Dr LP Setoaba
Richards Bay
07.2024 - Current
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Waitress
CaneCutters
Durban
01.2021 - 12.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Education
National Certificate - Hospital Administration
Coastal KZN TVET College
Durban 01.2022 - 06.2024
Skills
- Document Control
- Customer and Client Relations
- Security Awareness
- Verbal and Written Communication
- Sorting and Labeling
- Telephone Skills
- Multi-Line Telephone Systems
- Mail Handling
- Office Equipment Operation
- Time Management
- Database Administration
- Reception Desk Management
- Office Administration
- Records Preparation
- Microsoft Office Specialist Certified
- Information Protection
- Visitor Check-In
- Performance Improvement
- Schedule Management
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsLanguages
English
Advanced (C1)