Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bathabile Mbeje

Receptionist
Empangeni

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably as a Receptionist Assistant at Dr LP Setoaba. Excelled in maintaining efficient filing systems and enhancing customer satisfaction. Skilled in strategic planning and verbal communication, consistently improving office operations and client relations.

Overview

4
4
years of professional experience

Work History

Receptionist Assistant

Dr LP Setoaba
Richards Bay
07.2024 - Current
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Prepared and maintained master calendar, collecting and disseminating general information.

Waitress

CaneCutters
Durban
02.2021 - 12.2021
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

National Certificate In Hospitality - Hospitality

Coastal KZN TVET College
Durban
07.2022

Skills

Mail management

Timeline

Receptionist Assistant

Dr LP Setoaba
07.2024 - Current

Waitress

CaneCutters
02.2021 - 12.2021

National Certificate In Hospitality - Hospitality

Coastal KZN TVET College

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