Bathabile Mbeje
Receptionist
Empangeni
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably as a Receptionist Assistant at Dr LP Setoaba. Excelled in maintaining efficient filing systems and enhancing customer satisfaction. Skilled in strategic planning and verbal communication, consistently improving office operations and client relations.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
Dr LP Setoaba
Richards Bay
07.2024 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Prepared and maintained master calendar, collecting and disseminating general information.
Waitress
CaneCutters
Durban
02.2021 - 12.2021
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
National Certificate In Hospitality - Hospitality
Coastal KZN TVET College
Durban07.2022
Skills
Mail management
Filing system management
Agreements and contracts
Office organization
Electronic document storage
Master calendar preparation
Telephone systems
Documentation and reporting
Multi-line Telephone Systems
Office administration
Customer/Client relations
Time management
Bookkeeping
Administrative support
Telephone skills
Customer and client relations
Performance improvement
Verbal and written communication
Database administration
Scheduling
Technical Support
Strategic planning
Timeline
Receptionist Assistant
Dr LP Setoaba
07.2024 - Current
Waitress
CaneCutters
02.2021 - 12.2021
National Certificate In Hospitality - Hospitality
Coastal KZN TVET College