Bathabile Charity Ramunenyiwa
Pretoria,South Africa
Summary
A highly skilled IT professional with extensive training in IT infrastructure and cybersecurity solutions, including Scale Computing, Sentinelone, Rubrik, and Bitdefender. Demonstrates proficiency in customer relationship management and excels in managing quality customer service. Equipped with advanced technical and sales knowledge, aiming to leverage expertise in cybersecurity and IT solutions to drive organisational success and innovation.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Customer Relationships Manager
VNQ Systems
Bedfordview, Gauteng
08.2024 - Current
- Boosted department efficiency by streamlining operational processes.
- Developed accurate sales forecasts for improved strategic planning.
- Optimised resource allocation for increased profits.
- Fostered a positive work environment with regular team-building activities.
Junior Engineer
VNQ Systems
09.2022 - 05.2025
Managing Director
Galitos Ltd
04.2019 - 04.2020
- Directed and controlled business operations
- Provided strategic guidance to achieve financial goals
- Maintained positive customer relations
- Ensured compliance with company policies and legal guidelines
Student Experience and Support
Henley Business School
05.2017 - 02.2019
- Handling student applications and bookings
- Organizing travel and accommodations
- Providing support to students
Receptionist
Henley Business School
08.2016 - 04.2017
- Ensuring the reception area is attended and tidy
- Greeting and assisting visitors
- Managing phone calls and messages
- Providing administrative support to staff
Administration
Rocas Production and Projects
06.2014 - 03.2015
- Managing reception and office operations
- Handling phone calls, emails, and travel arrangements
- Managing quotations, invoices, and petty cash
Content Assistant
The Control Room
03.2014 - 06.2014
- Designing websites for JG Group stores
- Uploading content for various stores
Construction Sector Charter Council
11.2013 - 03.2014
- Answering calls and emails
- Collecting and computerizing documents
- Managing data entry tasks
Sales Consultant
Bonjmark Fashion Boutique
07.2013 - 09.2013
- Reporting to the owner about shop orders and inventory
- Record-keeping
- Assisting customers with product inquiries
- Data Capturing
Education
Software Specialist -
Boston City Campus
01.2010 - 01.2012
A+ Certification - undefined
Boston City Campus
Customer Experience Management Programme - undefined
Henley Business School
Financial for Non-Financial Managers Programme - undefined
Henley Business School
Higher Certificate in Management Practice NQF Level 5 - undefined
Henley Business School
Skills
- IT infrastructure understanding
Scale Computing Sales Training- 2022
Scale Computing Technical Training- 2022
Sentinelone Partner Enablement Journey – 2022
Sentinelone Sales Fundamental – 2022
Sentinelone Sales Applied - 2022
Sentinelone Pre- Sales Fundamental - 2022
Sentinelone Pre- Sales Applied - 2022
Rubrik Technical Associate (RTA) – 2022
Rubrik Technical Professional (RTP) - 2022
Rubrik Certified Engineer (RCE) – 2022
Sentinelone Pre-sales Proficient - 2022
Sentinelone Ranger AD Demo - 2022
Identity Pre-sales Fundamentals -2022
Sentinelone Foundations -2022
Sentinelone Cloud Fundamentals - 2022
Singularity Mobile- Sales Knowledge Bytes
XDR 101 for Partner - 2022
Partner Introduction to Dataset - 2022
Singularity- Core Knowledge Workshop - 2022
Sentinelone Sales Kickoff FY23 Partners Highlights - 2022
Partner Compliance Portal Training
From the Archives- Fall 2021 - 2022
Troubleshooting Offline Windows Agents - 2022
Sentinelone Agent Installation and Upgrade Troubleshooting - 2022
Troubleshooting Windows Agent Interoperability Issues
From the Arcives- Winter 2021 - 2022
Sentinelone MITRE 2022 Results - 2022
POC Customer Training - 2022
Singularity Ranger AD - 2022
Sentinelone Ranger - 2022
Sentinelone Remote Orchestration - 2022
Introduction to Sentinelone API - 2022
Sentinelone Incident Response - 2022
Sentinelone Threat Hunting - 2022
Bitdefender Consumer line – 2023
Bitdefender Business Solutions – What’s New Q1 2022 – 2023
Bitdefender Business Solutions – What’s New Q2 2022 – 2023
Bitdefender Business Solutions – What’s New Q3 2022 – 2023
Bitdefender Business Solutions – What’s New Q4 2022 – 2023
Bitdefender Win more customers using the Bitdfender Reference Selling Program-
2023
Bitdefender Service Providers Portfolio – 2023
Bitdefender Business Solutions Portfolio – 2023
Rubrik Ransomware Recovery Sales (RRS) – 2023
Rubrik Sales Professional (RSP) – 2023
Rubrik Ransom Recovery Expert (RRE) – 2023
Sentinelone Sales Applied - 2022
Sentinelone Pre- Sales Fundamental - 2022
Sentinelone Pre- Sales Applied - 2022
Rubrik Technical Associate (RTA) – 2022
Rubrik Technical Professional (RTP) - 2022
Rubrik Certified Engineer (RCE) – 2022
Sentinelone Pre-sales Proficient - 2022
Sentinelone Ranger AD Demo - 2022
Identity Pre-sales Fundamentals -2022
Sentinelone Foundations -2022
Sentinelone Cloud Fundamentals - 2022
Singularity Mobile- Sales Knowledge Bytes
XDR 101 for Partner - 2022
Partner Introduction to Dataset - 2022
Singularity- Core Knowledge Workshop - 2022
Sentinelone Sales Kickoff FY23 Partners Highlights - 2022
Partner Compliance Portal Training
From the Archives- Fall 2021 - 2022
Troubleshooting Offline Windows Agents - 2022
Sentinelone Agent Installation and Upgrade Troubleshooting - 2022
Troubleshooting Windows Agent Interoperability Issues
From the Arcives- Winter 2021 - 2022
Sentinelone MITRE 2022 Results - 2022
POC Customer Training - 2022
Singularity Ranger AD - 2022
Sentinelone Ranger - 2022
Sentinelone Remote Orchestration - 2022
Introduction to Sentinelone API - 2022
Sentinelone Incident Response - 2022
Sentinelone Threat Hunting - 2022
Bitdefender Consumer line – 2023
Bitdefender Business Solutions – What’s New Q1 2022 – 2023
Bitdefender Business Solutions – What’s New Q2 2022 – 2023
Bitdefender Business Solutions – What’s New Q3 2022 – 2023
Bitdefender Business Solutions – What’s New Q4 2022 – 2023
Bitdefender Win more customers using the Bitdfender Reference Selling Program-
2023
Bitdefender Service Providers Portfolio – 2023
Bitdefender Business Solutions Portfolio – 2023
Rubrik Ransomware Recovery Sales (RRS) – 2023
Rubrik Sales Professional (RSP) – 2023
Rubrik Ransom Recovery Expert (RRE) – 2023
- Customer relationship management:
- Excellence in Service Basic (BM-EXSB)
- Customer Service in the Information Age: Common Sense, High-Tech Help (BM-CSIA)
- Managing Quality Customer Service (BM-MQCS)
Personal Information
- Date of birth: 09/29/89
- Nationality: South African
- Marital status: Married
Custom
Yes
Timeline
Customer Relationships Manager
VNQ Systems
08.2024 - Current
Junior Engineer
VNQ Systems
09.2022 - 05.2025
Managing Director
Galitos Ltd
04.2019 - 04.2020
Student Experience and Support
Henley Business School
05.2017 - 02.2019
Receptionist
Henley Business School
08.2016 - 04.2017
Administration
Rocas Production and Projects
06.2014 - 03.2015
Content Assistant
The Control Room
03.2014 - 06.2014
Construction Sector Charter Council
11.2013 - 03.2014
Sales Consultant
Bonjmark Fashion Boutique
07.2013 - 09.2013
Software Specialist -
Boston City Campus
01.2010 - 01.2012
A+ Certification - undefined
Boston City Campus
Customer Experience Management Programme - undefined
Henley Business School
Financial for Non-Financial Managers Programme - undefined
Henley Business School
Higher Certificate in Management Practice NQF Level 5 - undefined
Henley Business School
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