Basil Chinedu Adimonyemma
Lagos / Lagos ,lag
Summary
Dynamic professional with a proven track record in outstanding customer service and team leadership. Demonstrates inspiring leadership through strategic planning and conflict resolution, fostering employee engagement and team supervision. Adept at quality assurance management, staff mentoring, and leading by example to drive success. Committed to enhancing organisational performance through problem analysis and effective team building.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Accomplished Customer Service Representative of years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in Supervisor role.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Air Peace Airline
Lagos / Lagos, Nigeria
2017.11 - Current
- Maintained a clean, orderly work environment, promoting a conducive atmosphere for both staff and customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Facilitated customer loyalty programs to enhance customer retention.
- Collaborated with the sales team to maximize product visibility and sales.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Participated in team meetings sharing best practices for improving service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Developed strong relationships with customers, fostering brand loyalty and repeat business.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Adhered strictly to policies and procedures for continued company compliance.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [95]%.
- Offered current, accurate advice on optional solutions for concerns.
- Processed and issued refunds, exchanges, and credit notes, providing tailored solutions to customer issues.
- Answered [80]+ telephone calls per day with professionalism.
- Used CRM customer relationship management software to record detailed notes.
Data analyst
Air Peace Airline
Ikeja, Lagos
2018.05 - 2025.03
- Performed statistical analysis on diverse datasets for gaining market knowledge.
- Identified trends in data to help inform decision-making processes.
- Presented analytic findings in a clear manner during team meetings, fostered informed decision making within the organisation.
- Collected and analysed complex datasets for business strategy enhancement.
- Analysed management issues to assess productivity and suggest math-based solutions.
- Managed confidential databases, ensured secure handling of sensitive information.
- Advised on data collection and statistical methods to verify reliability of findings.
Teacher
Command Day Secondary Mokola, Ibadan, Oyo State
Ibadan, Oyo State
2016.05 - 2017.04
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
- Assessed student progress, provided constructive feedback for improvement.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Supported students to identify problems impeding education.
Monitoring and evaluation officer
Management of Science and Health
Minna, Niger State
2014.02 - 2016.04
- Led focus group discussions, gaining critical information about community needs and perceptions.
- Developed comprehensive evaluation reports for providing detailed insights into the project's performance.
- Created a robust M and E framework to drive the program's success.
- Worked closely with programme managers to develop result-based strategies.
- Performed quality assurance checks on collected data, verifying its credibility.
- Contributed to proposal writing, highlighting the potential impact of proposed interventions.
- Streamlined data collection processes to ensure accuracy and reliability of data.
- Reviewed existing M and E systems for identification of areas for improvement.
- Designed surveys and questionnaires to collect data from beneficiaries directly.
- Managed databases, ensuring secure storage of all collected data.
- Improved qualitative and quantitative evidence-gathering by developing and reviewing systematic monitoring framework.
Education
Higher National Diploma - Maths and Statistics
Niger State Polytechnic, Zungeru
Zungeru / Nigeria 2014.01 - 2015.09
Skills
- Outstanding customer service
- Team building
- Inspiring leadership
- Staff inductions
- Quality assurance management
- Staff mentoring
- Employee engagement
- Team supervision
- Leading by example
- Problem analysis
- Customer Service
- Team Leadership
- Leadership skills
- Strategic planning
- Conflict Resolution
Languages
English
Fluent
Igbo
Fluent
Hausa
Fluent
Affiliations
- Football
- Reading
- Traveling
Certification
- Feb 2021 Exceptional Customer Service Excellence
- Jun 2021 Problem Solving Skills
- Jul 2021 Leadership and Team Development
- Sep 2021 Elocution Diction and Communication Training for Customer Service Agents
- Mar 2022 Strategic and Operations
Technical tools used
- Crane application
- Videcom application
- Zoho CRM software
- Microsoft applications
- SPSS software
- NCSS software
- Min - tab software
Timeline
Data analyst
Air Peace Airline
2018.05 - 2025.03
Customer service representative
Air Peace Airline
2017.11 - Current
Teacher
Command Day Secondary Mokola, Ibadan, Oyo State
2016.05 - 2017.04
Monitoring and evaluation officer
Management of Science and Health
2014.02 - 2016.04
Higher National Diploma - Maths and Statistics
Niger State Polytechnic, Zungeru
2014.01 - 2015.09