Basil Mkhize
Johannesburg
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1825
1825
years of professional experience
20
20
years of post-secondary education
Work History
Operations Manager
Discovery Life
Sandton
04.201 - Current
- Directing initiatives to improve work environment, company culture and overall business strategy.
- Building and Maintaining Relationships with internal and external stakeholders.
- Assessing overall business performance against objectives and ensuring adherence to legal rules, compliances, and guidelines.
- Championing Business Continuity Management, Risk Management, and Audit: monitoring and correcting operational errors.
- Overseeing system upgrades and enhancements for Business Units.
- Liaising with different Business Units to ensure uninterrupted Service Delivery
- Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developing and implementing strategies to maximize customer satisfaction.
- Empowering employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Establishing positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzing and reporting on key performance metrics to senior management.
- Analyzing data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheading process improvements, resulting in increased productivity and reduced operational costs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitating smooth collaboration between departments through clear communication channels.
- Enhancing customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implementing quality control systems to boost overall product consistency and reliability.
Team Leader Operations
Discovery Life
Sandton
11.2008 - 03.2019
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
New Business Administrator
Discovery Life
Sandton
04.2004 - 10.2008
- Liaising with clients for completion of medical assessments for underwriting purposes
- Providing professional and courteous support to internal and external clients
- Building and maintaining good client relations with intermediaries and Franchises
- Attending to escalations and providing timeous feedback.
Sales Consultant
Praesidium Books
Johannesburg
09.2003 - 03.2004
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Developed strong rapport with customers and created positive impression of business.
- Responded to telephone and in-person requests for information.
Education
Master of Management - Strategic Marketing
Wits Business School
Parktown 01.2020 - 01.2024
BCom Honours in Business Sciences - Marketing Management And Research
University of The Witwatersrand
Braamfontein 02.2018 - 12.2019
BA Degree - Psychology
University of The Witwatersrand
Braamfontein 01.2014 - 12.2017
Diploma in Marketing Management - Marketing Management
IMM Graduate School of Marketing
Parktown 01.1997 - 12.2001
High School Diploma -
Ekwaluseni High School
Bergville, Kwa-Zulu-Natal 01.1991 - 12.1995
Skills
Solid analytical and planning skills with an excellent work ethic and ability to work well with people and independently
Strong Co-ordination experience, developing and maintaining good relationships across the board
Excellent Communication and Presentation skills to internal and external stakeholders
People Savvy and have an ability to instill trust
Strong relationship Management and Customer Service Orientation
Goal orientated with strong organizational skills and ability to prioritize deadlines
Websites
Languages
IsiZulu
English
Running, Gardening and Reading
Completed a few long distance marathons. I love gardening as it helps me distress and allow me to bring things to live. I use reading as an escape and to distress
Timeline
Master of Management - Strategic Marketing
Wits Business School
01.2020 - 01.2024
BCom Honours in Business Sciences - Marketing Management And Research
University of The Witwatersrand
02.2018 - 12.2019
BA Degree - Psychology
University of The Witwatersrand
01.2014 - 12.2017
Team Leader Operations
Discovery Life
11.2008 - 03.2019
New Business Administrator
Discovery Life
04.2004 - 10.2008
Sales Consultant
Praesidium Books
09.2003 - 03.2004
Diploma in Marketing Management - Marketing Management
IMM Graduate School of Marketing
01.1997 - 12.2001
High School Diploma -
Ekwaluseni High School
01.1991 - 12.1995
Operations Manager
Discovery Life
04.201 - Current
Similar Profiles
Sithembile Lungile MbathaSithembile Lungile Mbatha
Service/Claim Consultant at Discovery LifeService/Claim Consultant at Discovery Life
Morne SwanepoelMorne Swanepoel
Service Administrator at Discovery LifeService Administrator at Discovery Life
Meggie Thacker,PMPMeggie Thacker,PMP
Sr. Director Project Management Office at Discovery Life SciencesSr. Director Project Management Office at Discovery Life Sciences