Bashin Machile Moganedi
IT Support Engineer
Wattville
Summary
Provide technical support in the company as an IT support technician.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Onsite L1 DSS
Allied Digital Services Ltd (Reckitt Benckiser RSA)
07.2024 - 08.2025
- Provide onsite support to Authorized Users to meet specified SLAs.
- Support Authorized Users connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Provide repair and maintenance devices.
- Install, upgrade and repair EUC equipment
- Provide software break/fix services and replacement of non-warranty assets for end users.
- Provide network printers and scanner network connectivity, including network support for device configuration, for IP addressing, and direct TCP/IP output.
- Provide on-site hardware support for general troubleshooting
- Managing Microsoft Azure
- Managing Microsoft Intune
- SAP project coordinating and infrastructure deployment.
Field support Technician
Bytes Altron
01.2020 - 06.2024
- Set up new retail, repair and replace till parts.
- Troubleshoot and reinstall operating system and related POS applications.
- Meet client SLA requirements.
- Installing and configuration of workstations operating systems (Windows) and standard applications e.g Microsoft Office.
- Escalate any issues to the service desk that could not be resolved.
- Order, replace and reconfigure parts as requested by the customer.
- Supporting day to day retail issues (Massmart/Massbuild, MDD, PEP/PEPKOR)
Desktop support Technician
Wireless LAN (Mpact Mill)
04.2019 - 12.2019
- Responsible of IT compliance.
- Assist users remotely and over the phone.
- Troubleshooting Mercury, NEON, Navision, Shop-floor and other LOB applications liaising with the back office application managers.
- Manage users on the DC, reset passwords and unlock accounts.
- Network and Local printer connections, toner replacements.
- Resolve IT related problems and issues including equipment, peripherals, software office tools and corporate systems.
Support Engineer
Three6Five (TERACO Data Center)
12.2018 - 03.2019
- Full installation & Decommissioning of communication cables (CAT5e, CAT6 and Fibre)
- Installing, testing and labelling new cables
- Uploading test results and documenting cable routes
- Troubleshooting cabling issues
- Remote Hands and Smart Hands support within the Data Centre
- Ad-Hoc client support
- Coordination of all Interconnect Cabling
Desktop support Technician
Matoto Technologies
03.2015 - 11.2018
- Manage LAN, reporting WAN problems to ISP.
- Installing and managing printers.
- Order PC’s, software licenses and other IT related equipment.
- Monitor existing IT systems – prioritizing matters of urgency.
- Connect / configure workstations to connect to LAN services (Microsoft) in a TCP/IP environment
- Installing and configuration of workstations operating systems (Windows) and standard applications e.g Microsoft Office.
- Troubleshooting relating to workstation and server faults
- Hardware Replacement for Vodacom Data Centers on behalf of RedKnee and other big corporates for Evernex.
Help Desk Support Technician
Jane Furse Hospital
07.2014 - 12.2014
- Install and test ICT equipment, Install and configure software.
- Maintain and support the ICT environment.
- Maintaining MEDICOM system, liaise with SITA staff to resolve the BAS and Finest systems problems.
- Attend to users’ desktop issues.
Education
Diploma - Information Communication Technology
PC Training & Business College
01.2012
Skills
Microsoft Office package: MS Office 2003, 2007, 2010, 2013 & 2016
undefinedReferences
Kgolane, Tshepo, HR Personnel, +27 74 550 2403, Jane Furse Hospital, Work No: +27 13 265 9423
Timothy Nkogatse, Marketing (Matoto Tech) +27 71 177 8558, Work No: +27 11 056 5042
Hamilton Mnisi, Shift Supervisor (Mpact Springs) +27 72 645 1651 Work No: +27 11 360 4318
Joe Naidoo, Team Leader (Altron Bytes), +27 82 652 2363, Work No: +27 11 373 4000
Kuben Venketraju, Manager (Reckitt Benckiser), +27 83 406 9486, Work No: +27 11 871 1611
Timeline
Onsite L1 DSS
Allied Digital Services Ltd (Reckitt Benckiser RSA)
07.2024 - 08.2025
Field support Technician
Bytes Altron
01.2020 - 06.2024
Desktop support Technician
Wireless LAN (Mpact Mill)
04.2019 - 12.2019
Support Engineer
Three6Five (TERACO Data Center)
12.2018 - 03.2019
Desktop support Technician
Matoto Technologies
03.2015 - 11.2018
Help Desk Support Technician
Jane Furse Hospital
07.2014 - 12.2014
Diploma - Information Communication Technology
PC Training & Business College
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