Basetsana K C Maseko

I am currently working in First National Bank as a Deceased Administrator , I worked as a Client Value Manager (CVM) in the Premium Business unit within First National Bank. I started my career at FNB in December 2006 and have worked across a variety of environments within the bank, including both sales and service operations. I currently work in Premier Banking, with a strong exposure to clients and campaigns. I have been in a CVM team at FNB for the past 10 months, a role that has been stimulating and helped in developing my management and banker skills. Sandy (Premier Head) has given me the opportunity to work on her Campaigns and pilot the new desk, I’ve done extremely well, as I was the top sales banker, and I was leading in all her campaigns. I have worked with different campaigns. We advise customer what they can benefit from premier. Although I love my current role, I feel I’m now ready for a more challenging assignment and this position really excites me as well. I have been working on several campaigns where we main banked customers and helping them to improve on saving from charges, and also personal loans, Investments and also alignment plus eBucks, and new credit card campaign as a new desk we have done well. I have completed my NQF 6.Through my work experience, I have customer service knowledge the banking sector as well as strong management experience as a 2YC in a small team, across various environments. I am a strong banker that is able to organize and distribute work amongst my team such that it generates success for the whole team. I am both sales and client service driven, which is supported by the strong KPI’s that are achieved by my area monthly. I recently achieved an annual performance rating of 4 for the last performance cycle. I am looking for a new career opportunity that will allow me to grow and continue to develop my professional skills. In addition, I enjoy an environment that is challenging and driven to seeing young professionals succeed.I am an excellent combination of skills and qualifications. Having a license to operate from a CX training programme, combined with a passion for employee engagement as a fun committee member and a natural inclination for team cohesion, my position you as a valuable culture-driver and a "customer-centric change agent" within our organization, I am doing very well. I look forward to engaging with you and sharing further my business experience and learning.

Regards, Basetsana Cleo Kgadi Maseko 0679194220